{"id":133810,"date":"2026-01-30T11:47:59","date_gmt":"2026-01-30T10:47:59","guid":{"rendered":"https:\/\/phrase.com\/agents-dassistance-client\/"},"modified":"2026-03-13T15:57:34","modified_gmt":"2026-03-13T14:57:34","slug":"customer-support-agents","status":"publish","type":"page","link":"https:\/\/phrase.com\/fr\/roles\/customer-support-agents\/","title":{"rendered":"Agents d&rsquo;assistance client"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide is-style-header-hero has-white-color has-white-background-color has-text-color has-background has-link-color has-background-images wp-elements-4feff7777c7f44ff09ce6ed11817b98e is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--110);padding-bottom:var(--wp--preset--spacing--110);background-image:url(https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/phrase-header-blue.jpg.webp);background-position:0% 100%;background-attachment:scroll;background-repeat:no-repeat;background-size:cover\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-17dd1b49 wp-block-group-is-layout-constrained\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/phrase.com\/fr\/\">Home<\/a><\/span> | <span><a href=\"https:\/\/phrase.com\/fr\/roles\/\">Solutions par r\u00f4le<\/a><\/span> | <span class=\"breadcrumb_last\" aria-current=\"page\">Agents d&#8217;assistance client<\/span><\/span><\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-gigantic-font-size\" id=\"h-customer-satisfaction-at-scale\" style=\"font-style:normal;font-weight:400\"><strong><strong><strong>La satisfaction client \u00e0 grande \u00e9chelle<\/strong><\/strong><\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-12dd3699 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong>Phrase supprime les barri\u00e8res linguistiques, afin que les agents d&rsquo;assistance client puissent proposer des exp\u00e9riences coh\u00e9rentes dans le monde entier. P\u00e9n\u00e9trez de nouveaux march\u00e9s et g\u00e9rez les pics r\u00e9gionaux sans augmenter vos effectifs.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-blue-filled\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/fr\/demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Demander une d\u00e9mo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"alignwide wp-block-phrase-com-image-carousel\"><div class=\"wp-block-phrase-com-image-carousel__slider embla\"><div class=\"wp-block-phrase-com-image-carousel__slides embla__viewport\"><div class=\"embla__container\">\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/uber-logo.png\" alt=\"\" class=\"wp-image-98759\" style=\"object-fit:cover;width:94px;height:auto\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/lionbridge-logo.png\" alt=\"lionbridge logo\" class=\"wp-image-98772\" style=\"object-fit:cover\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-medium embla__slide\"><img decoding=\"async\" width=\"300\" height=\"66\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/12\/tripadvisor-logo-phrase-300x66.png\" alt=\"\" class=\"wp-image-96344\" style=\"object-fit:cover\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/12\/tripadvisor-logo-phrase-300x66.png 300w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/12\/tripadvisor-logo-phrase-1024x225.png 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/12\/tripadvisor-logo-phrase-768x168.png 768w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/12\/tripadvisor-logo-phrase-1536x337.png 1536w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/12\/tripadvisor-logo-phrase.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-style-linked embla__slide\"><a href=\"https:\/\/phrase.com\/fr\/customers\/zendesk\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/zendesk-logo-phrase.png\" alt=\"Zendesk logo\" class=\"wp-image-98787\" style=\"object-fit:cover\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/fr\/customers\/zendesk\/\" target=\"_blank\" rel=\" noreferrer noopener\">Case Study<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/aws-logo.png\" alt=\"aws logo\" class=\"wp-image-98752\" style=\"object-fit:cover\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/snowflake-logo-1.png\" alt=\"snowflake logo\" class=\"wp-image-98871\" style=\"object-fit:cover\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/Footlocker-Logo.png\" alt=\"\" class=\"wp-image-106774\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized is-style-linked embla__slide\"><a href=\"https:\/\/phrase.com\/fr\/customers\/deliveroo\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/deliveroo-logo.png\" alt=\"deliveroo logo\" class=\"wp-image-98853\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/fr\/customers\/deliveroo\/\" target=\"_blank\" rel=\" noreferrer noopener\">Case Study<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/Decathlon-logo.png\" alt=\"decathlon logo\" class=\"wp-image-98825\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized is-style-linked embla__slide\"><a href=\"https:\/\/phrase.com\/fr\/customers\/braze\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"516\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/12\/Braze_Primary_logo_PURPLE_CROPPED-1024x516.png\" alt=\"\" class=\"wp-image-96328\" style=\"width:79px;height:auto\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/fr\/customers\/braze\/\" target=\"_blank\" rel=\" noreferrer noopener\">Case Study<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/electrolux-logo.png\" alt=\"electrolux logo\" class=\"wp-image-98840\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"1200\" height=\"453\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/Zoetis_logo.svg.png\" alt=\"Zoetis_logo\" class=\"wp-image-113374\" style=\"object-fit:cover;width:123px;height:auto\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/Zoetis_logo.svg.png 1200w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/Zoetis_logo.svg-300x113.png 300w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/Zoetis_logo.svg-1024x387.png 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/Zoetis_logo.svg-768x290.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized is-style-linked embla__slide\"><a href=\"https:\/\/phrase.com\/fr\/customers\/what3words\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/What3Words-logo.png\" alt=\"What3Words logo\" class=\"wp-image-98883\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/fr\/customers\/what3words\/\" target=\"_blank\" rel=\" noreferrer noopener\">Case Study<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/puma-logo.png\" alt=\"puma logo\" class=\"wp-image-98766\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/vestiaire-collective-logo-1.png\" alt=\"vestiaire collective logo\" class=\"wp-image-98911\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized is-style-linked embla__slide\"><a href=\"https:\/\/phrase.com\/fr\/customers\/yamazaki-mazak-corporation\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/04\/Website-Dynamic-Bar-Logos-1.png\" alt=\"\" class=\"wp-image-105020\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/fr\/customers\/yamazaki-mazak-corporation\/\" target=\"_blank\" rel=\" noreferrer noopener\">Case Study<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"868\" height=\"599\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/10\/PP_Logo_Global_All-Black_2023Dec.png\" alt=\"\" class=\"wp-image-125252\" style=\"object-fit:cover;width:67px;height:auto\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/10\/PP_Logo_Global_All-Black_2023Dec.png 868w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/10\/PP_Logo_Global_All-Black_2023Dec-300x207.png 300w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/10\/PP_Logo_Global_All-Black_2023Dec-768x530.png 768w\" sizes=\"(max-width: 868px) 100vw, 868px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-style-linked embla__slide\"><a href=\"https:\/\/phrase.com\/fr\/customers\/pega\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/Website-Dynamic-Bar-Logos-4.png\" alt=\"\" class=\"wp-image-128394\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/fr\/customers\/pega\/\" target=\"_blank\" rel=\" noreferrer noopener\">Case Study<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized embla__slide\"><img decoding=\"async\" width=\"246\" height=\"80\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/01\/skoda-logo-phrase.png\" alt=\"\" class=\"wp-image-98919\" style=\"object-fit:cover;width:123px;height:auto\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized is-style-linked embla__slide\"><a href=\"https:\/\/phrase.com\/fr\/customers\/kucoin\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"235\" loading=\"eager\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/KuCoin-logo-1024x235.png\" alt=\"\" class=\"wp-image-114895\" style=\"width:123px\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/KuCoin-logo-1024x235.png 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/KuCoin-logo-300x69.png 300w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/KuCoin-logo-768x176.png 768w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/08\/KuCoin-logo.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/phrase.com\/fr\/customers\/kucoin\/\" target=\"_blank\" rel=\" noreferrer noopener\">Case Study<\/a><\/figcaption><\/figure>\n\n<\/div><\/div><div class=\"embla__controls\"><button type=\"button\" class=\"embla__prev\" data-glide-dir=\"<\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\"><path fill=\"currentColor\" d=\"m10.191 11 3.01 3.036-.917.924L8.36 11l3.925-3.96.915.924L10.192 11Z\"\/><\/svg><span class=\"screen-reader-text\">Previous<\/span><\/button><button type=\"button\" class=\"embla__next\" data-glide-dir=\"&gt;\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\"><path fill=\"currentColor\" d=\"m11.809 11-3.01-3.036.916-.924L13.64 11l-3.925 3.96-.915-.924L11.808 11Z\"\/><\/svg><span class=\"screen-reader-text\">Next<\/span><\/button><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center media-text-columns media-text-columns--media-right is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:41.9672131148%\">\n<h2 class=\"wp-block-heading has-extra-large-font-size\" id=\"h-deliver-multilingual-customer-support-without-compromise\"><strong><strong>Offrez une assistance client multilingue sans compromis<\/strong><\/strong><\/h2>\n\n\n\n<p>Les \u00e9quipes de support ont souvent du mal \u00e0 \u00e9quilibrer l&rsquo;efficacit\u00e9 op\u00e9rationnelle avec la fourniture d&rsquo;une excellente exp\u00e9rience client \u00e0 l&rsquo;\u00e9chelle mondiale.<br><br>Avec Phrase, il n&rsquo;y a pas de compromis. Vous b\u00e9n\u00e9ficiez de traductions en temps r\u00e9el, align\u00e9es sur la marque et int\u00e9gr\u00e9es \u00e0 votre centre d&rsquo;assistance. Z\u00e9ro retard, z\u00e9ro \u00e9tape manuelle, z\u00e9ro compromis sur la qualit\u00e9.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:57.2131147541%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1398\" height=\"838\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-serving-a-global-audience.jpg\" alt=\"Personne portant un casque qui travaille sur un ordinateur avec des graphiques de traduction multilingue, repr\u00e9sentant Phrase servant un public mondial et soutenant du contenu dans diff\u00e9rentes langues.\" class=\"wp-image-132954\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-serving-a-global-audience.jpg 1398w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-serving-a-global-audience-300x180.jpg 300w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-serving-a-global-audience-1024x614.jpg 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-serving-a-global-audience-768x460.jpg 768w\" sizes=\"auto, (max-width: 1398px) 100vw, 1398px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-light-neutral-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-transparent-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-how-phrase-supports-technical-authoring-teams\"><strong><strong>Comment Phrase accompagne les \u00e9quipes de r\u00e9daction technique<\/strong><\/strong><\/h2>\n<\/div>\n\n\n<div class=\"tabs icon-position-top overflow-arrows alignfull is-style-shadow wp-block-wearerequired-tabs\"><div class=\"wp-block-wearerequired-tabs__tablist tablist\" role=\"tablist\"><button type=\"button\" class=\"scroll-arrow scroll-left-arrow\" aria-label=\"Scroll left\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\"><path d=\"M15.28 5.22a.75.75 0 0 1 0 1.06L9.56 12l5.72 5.72a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215l-6.25-6.25a.75.75 0 0 1 0-1.06l6.25-6.25a.75.75 0 0 1 1.06 0Z\"><\/path><\/svg><\/button><button class=\"wp-block-wearerequired-tabs__tab tab is-active\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab-stay-in-your-tool-254ca1ed-00c9-4bca-9ca7-80d8be0d745e\" id=\"tab-button-stay-in-your-tool-254ca1ed-00c9-4bca-9ca7-80d8be0d745e\"><img decoding=\"async\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/support-icon.png\" alt=\"\" loading=\"lazy\" class=\"wp-block-wearerequired-tabs__icon\" height=\"\" width=\"40\" \/><span class=\"wp-block-wearerequired-tabs__tab-label\">Conservez votre outil<\/span><\/button><button class=\"wp-block-wearerequired-tabs__tab tab\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab-customized-translations-673dac51-9ca1-4015-a614-1aa8f4077718\" id=\"tab-button-customized-translations-673dac51-9ca1-4015-a614-1aa8f4077718\" tabindex=\"-1\"><img decoding=\"async\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/pre-translation-icon.png\" alt=\"\" loading=\"lazy\" class=\"wp-block-wearerequired-tabs__icon\" height=\"\" width=\"40\" \/><span class=\"wp-block-wearerequired-tabs__tab-label\">Traductions personnalis\u00e9es<\/span><\/button><button class=\"wp-block-wearerequired-tabs__tab tab\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab-real-time-delivery-d9224ae4-f4e7-468b-b3db-fb9772ac4ff3\" id=\"tab-button-real-time-delivery-d9224ae4-f4e7-468b-b3db-fb9772ac4ff3\" tabindex=\"-1\"><img decoding=\"async\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/06\/Increase-Efficiency-icon.png\" alt=\"\" loading=\"lazy\" class=\"wp-block-wearerequired-tabs__icon\" height=\"\" width=\"40\" \/><span class=\"wp-block-wearerequired-tabs__tab-label\">Livraison en temps r\u00e9el<\/span><\/button><button type=\"button\" class=\"scroll-arrow scroll-right-arrow\" aria-label=\"Scroll right\"><svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\"><path d=\"M8.72 18.78a.75.75 0 0 1 0-1.06L14.44 12 8.72 6.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018l6.25 6.25a.75.75 0 0 1 0 1.06l-6.25 6.25a.75.75 0 0 1-1.06 0Z\"><\/path><\/svg><\/button><\/div> <div class=\"wp-block-wearerequired-tabs__tabpanels tabpanels\">\n<div class=\"tabpanel wp-block-wearerequired-tab-panel is-visible is-layout-flow wp-block-wearerequired-tab-panel-is-layout-flow\" id=\"tab-stay-in-your-tool-254ca1ed-00c9-4bca-9ca7-80d8be0d745e\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"tab-button-stay-in-your-tool-254ca1ed-00c9-4bca-9ca7-80d8be0d745e\" data-tab-title=\"Conservez votre outil\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"has-large-font-size\"><strong><strong><strong><strong><strong><strong>Conservez votre outil<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p>Offrez une assistance multilingue directement depuis Zendesk, Salesforce, Intercom ou d&rsquo;autres plateformes d&rsquo;assistance sans changer la fa\u00e7on dont vos agents travaillent.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phrase d\u00e9tecte automatiquement la langue d&rsquo;entr\u00e9e<\/li>\n\n\n\n<li>La plateforme traduit instantan\u00e9ment l&rsquo;ensemble du fil de messages dans la langue pr\u00e9f\u00e9r\u00e9e de l\u2019agent<\/li>\n\n\n\n<li>Les r\u00e9ponses des agents sont automatiquement traduites dans la langue du client<\/li>\n\n\n\n<li>La traduction bidirectionnelle fonctionne de fa\u00e7on fluide sans affecter les SLA<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-plain\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/fr\/solutions\/customer-support-content-localization\/\" target=\"_blank\" rel=\"noreferrer noopener\">En savoir plus sur la traduction du contenu d&rsquo;assistance\u2028<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<figure class=\"wp-block-image aligncenter size-full no-padding is-style-rounded is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/PhraseStay-in-your-tool.jpg\" alt=\"Visuel montrant des bulles de communication d&apos;assistance client multilingue avec la marque Phrase, dont une personne tenant un t\u00e9l\u00e9phone et une autre avec un casque, montrant que les agents d&apos;assistance n&apos;ont pas \u00e0 quitter votre outil\" class=\"wp-image-133376\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/PhraseStay-in-your-tool.jpg 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/PhraseStay-in-your-tool-300x225.jpg 300w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/PhraseStay-in-your-tool-768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n<\/div>\n\n<div class=\"tabpanel wp-block-wearerequired-tab-panel is-layout-flow wp-block-wearerequired-tab-panel-is-layout-flow\" id=\"tab-customized-translations-673dac51-9ca1-4015-a614-1aa8f4077718\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"tab-button-customized-translations-673dac51-9ca1-4015-a614-1aa8f4077718\" data-tab-title=\"Traductions personnalis\u00e9es\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"has-large-font-size\"><strong><strong><strong><strong><strong><strong><strong>Traductions personnalis\u00e9es<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p style=\"border-style:none;border-width:0px;border-radius:0px\">Assurez-vous que chaque r\u00e9ponse refl\u00e8te le ton et la terminologie de votre marque. Avec Phrase, les traductions sont adapt\u00e9es \u00e0 votre voix sp\u00e9cifique et aux r\u00e8gles de votre glossaire pour am\u00e9liorer la satisfaction client et r\u00e9duire les signalements gr\u00e2ce \u00e0 des r\u00e9ponses plus claires et plus pr\u00e9cises.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-plain\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/fr\/platform\/ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">En savoir plus sur Phrase Language AI<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<figure class=\"wp-block-image size-full no-padding is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-Customized-translations.jpg\" alt=\"Graphique incluant des barres \u00e9tiquet\u00e9es &quot;Terminologie&quot; et &quot;Ton de voix&quot;, repr\u00e9sentant l&apos;am\u00e9lioration de la qualit\u00e9 gr\u00e2ce \u00e0 des traductions personnalis\u00e9es pour une meilleure coh\u00e9rence de marque et une langue plus pr\u00e9cise\" class=\"wp-image-133377\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-Customized-translations.jpg 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-Customized-translations-300x225.jpg 300w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-Customized-translations-768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n<\/div>\n\n<div class=\"tabpanel wp-block-wearerequired-tab-panel is-layout-flow wp-block-wearerequired-tab-panel-is-layout-flow\" id=\"tab-real-time-delivery-d9224ae4-f4e7-468b-b3db-fb9772ac4ff3\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"tab-button-real-time-delivery-d9224ae4-f4e7-468b-b3db-fb9772ac4ff3\" data-tab-title=\"Livraison en temps r\u00e9el\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"has-large-font-size\"><strong><strong><strong><strong><strong><strong>Livraison en temps r\u00e9el<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<p>Phrase Language AI fournit des traductions dans un d\u00e9lai d&rsquo;environ 1\u00a0seconde, permettant des conversations en temps r\u00e9el. Que ce soit via notre API rapide ou via nos int\u00e9grations pr\u00eates \u00e0 l&#8217;emploi, il est facile de l&rsquo;int\u00e9grer \u00e0 vos flux de travaux existants.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-plain\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/developers.phrase.com\/en\/api\/language-ai\/introduction\" target=\"_blank\" rel=\"noreferrer noopener\">D\u00e9couvrez l\u2019API Phrase Language AI<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<figure class=\"wp-block-image size-full no-padding is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-Real-time-delivery.jpg\" alt=\"Graphique stylis\u00e9 montrant un cercle central \u00e9tiquet\u00e9 &quot;API&quot; avec des n\u0153uds connect\u00e9s et des faisceaux lumineux partant vers l&apos;ext\u00e9rieur, repr\u00e9sentant la livraison en temps r\u00e9el et l&apos;int\u00e9gration des services\" class=\"wp-image-133378\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-Real-time-delivery.jpg 1024w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-Real-time-delivery-300x225.jpg 300w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Phrase-Real-time-delivery-768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide has-text-align-center\" id=\"h-how-phrase-s-customer-service-translations-stand-out\"><strong>D\u00e9couvrez en quoi les traductions pour le service client Phrase se distinguent des autres.<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\">D\u00e9couvrez en quoi Phrase se distingue des autres solutions de traduction de contenu d&rsquo;assistance disponibles sur le march\u00e9.<\/p>\n\n\n\n<figure class=\"wp-block-table alignwide is-style-comparison\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Autres options de traduction du contenu d&rsquo;assistance<\/strong><\/td><td><strong>Phrase<\/strong><\/td><\/tr><tr><td><strong>Les fournisseurs \u00e0 moteur unique<\/strong> ont une offre plus limit\u00e9e qui n&rsquo;est pas toujours id\u00e9ale pour toutes les paires de langues.<\/td><td><strong>L&rsquo;alliance de plusieurs moteurs de traduction automatique et de la s\u00e9lection automatique <\/strong> garantit une qualit\u00e9 de traduction de premier ordre pour plus de 800\u00a0paires de langues.<\/td><\/tr><tr><td><strong>Des options de personnalisation limit\u00e9es<\/strong> peuvent entra\u00eener des traductions automatiques qui ne correspondent pas au ton de voix de votre marque.\u2028<\/td><td><strong>Des options de personnalisation avanc\u00e9es<\/strong> assurent que les traductions automatiques utilisent votre terminologie et refl\u00e8tent le ton de voix de votre marque\u00a0: Profils de TA, glossaires, param\u00e8tres de formalit\u00e9, moteurs personnalis\u00e9s bas\u00e9s sur vos m\u00e9moires de traduction.<\/td><\/tr><tr><td><strong>Travailler avec des outils dispers\u00e9s<\/strong> emp\u00eache le partage des ressources linguistiques, entra\u00eenant des inefficacit\u00e9s et une qualit\u00e9 incoh\u00e9rente.<\/td><td><strong>Efficacit\u00e9 d&rsquo;\u00e9chelle<\/strong> en consolidant toutes vos ressources linguistiques au sein d&rsquo;une plateforme unique. Assurez une supervision centrale de la qualit\u00e9 par votre \u00e9quipe de localisation.<\/td><\/tr><tr><td><strong>Les \u00e9quipes fonctionnent en silos<\/strong> et augmentent les frais d&rsquo;exploitation en achetant plusieurs outils.<\/td><td><strong>Des op\u00e9rations simplifi\u00e9es<\/strong> en centralisant les besoins de traduction de l&rsquo;ensemble de l&rsquo;organisation sur une seule plateforme.<\/td><\/tr><tr><td><strong>Des probl\u00e8mes de performance<\/strong> et des t\u00e2ches manuelles peuvent perturber vos op\u00e9rations commerciales.<\/td><td><strong>Des int\u00e9grations puissantes<\/strong>\u00a0: Les clients de Phrase appr\u00e9cient nos int\u00e9grations pr\u00eates \u00e0 l&#8217;emploi pour leur fiabilit\u00e9, leur performance et leurs capacit\u00e9s d&rsquo;automatisation, ce qui les rend adapt\u00e9es \u00e0 la gestion de volumes \u00e9lev\u00e9s.<\/td><\/tr><tr><td><strong>Outils en libre-service<\/strong> vous obligeant \u00e0 tout g\u00e9rer vous-m\u00eame, ce qui peut entra\u00eener des inefficacit\u00e9s et des erreurs potentielles.<\/td><td><strong>Int\u00e9gration et optimisation sur mesure<\/strong>\u00a0: En tant que client entreprise, un architecte de solution d\u00e9di\u00e9 vous accompagne.<\/td><\/tr><tr><td><strong>La tarification par agent ou par ticket<\/strong> peut entra\u00eener des d\u00e9penses plus \u00e9lev\u00e9es.<\/td><td><strong>Tarification bas\u00e9e sur le volume<\/strong> &#8211; flexible et adapt\u00e9e \u00e0 vos besoins.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-blue-color has-text-color has-link-color has-large-font-size wp-elements-2054074c1603649c2c56a04b00614180\">INT\u00c9GRATIONS<\/p>\n\n\n\n<h2 class=\"wp-block-heading alignwide has-text-align-center\" id=\"h-get-translations-delivered-directly-to-your-support-tools\" style=\"margin-top:var(--wp--preset--spacing--16)\"><strong><strong>Recevez des traductions livr\u00e9es directement dans vos outils de support<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\">Recevez des traductions de haute qualit\u00e9 et personnalis\u00e9es sans quitter votre pile technologique de support.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide is-style-feature-grid is-layout-grid wp-container-core-group-is-layout-b280bc0e wp-block-group-is-layout-grid\" style=\"padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized is-style-not-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"49\" height=\"37\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/Zendesk_integration.svg\" alt=\"\" class=\"wp-image-111850\" style=\"width:88px;height:auto\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\" id=\"h-zendesk\">Zendesk<\/h3>\n\n\n\n<p>Am\u00e9liorez la d\u00e9viation des tickets et la fid\u00e9lisation client avec Phrase en traduisant des cat\u00e9gories, du contenu dynamique, des articles et des sections dans Zendesk Guide et Support.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-plain\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/fr\/integrations\/zendesk\/\" target=\"_blank\" rel=\"noreferrer noopener\">En savoir plus sur l\u2019int\u00e9gration Zendesk<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized is-style-not-rounded\"><img decoding=\"async\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2022\/09\/Salesforce_logo.svg\" alt=\"\" class=\"wp-image-6346\" style=\"width:86px;height:auto\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\" id=\"h-salesforce-knowledge\">Salesforce\u00a0Knowledge<\/h3>\n\n\n\n<p>Aidez vos utilisateurs dans leur langue\u00a0: traduisez les articles de votre base de connaissances Salesforce dans Phrase.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-plain\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/fr\/integrations\/salesforce\/\">En savoir plus sur Salesforce\u00a0Knowledge<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized is-style-not-rounded\"><img decoding=\"async\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2022\/09\/Salesforce_logo.svg\" alt=\"\" class=\"wp-image-6346\" style=\"width:86px;height:auto\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\" id=\"h-salesforce-service-cloud\">Salesforce Service Cloud<\/h3>\n\n\n\n<p>Offrez un support multilingue de classe mondiale dans Salesforce Service Cloud avec des traductions instantan\u00e9es et align\u00e9es sur la marque de Phrase.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-plain\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/fr\/integrations\/salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">En savoir plus sur Salesforce Service Cloud<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-blue-10-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-blue-10-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading alignwide has-text-align-center\" id=\"h-business-impact-for-multilingual-support-teams\"><strong><strong>Impact commercial pour les \u00e9quipes de support multilingues<\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-style-default has-blue-10-background-color has-background is-layout-grid wp-container-core-group-is-layout-3a903790 wp-block-group-is-layout-grid\" style=\"padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-7543a69f wp-block-group-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<figure class=\"wp-block-image size-full is-resized is-style-not-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"180\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/support-icon.png\" alt=\"support-icon\" class=\"wp-image-107414\" style=\"width:70px\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/support-icon.png 180w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/support-icon-150x150.png 150w\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\" id=\"h-build-a-world-class-support-team\"><strong><strong><strong><strong><strong><strong>Construisez une \u00e9quipe de support de classe mondiale<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p>Recrutez les meilleurs agents, quelle que soit la langue. Supprimez les barri\u00e8res linguistiques sans compromettre la qualit\u00e9 et donnez \u00e0 votre \u00e9quipe les moyens de fournir un service coh\u00e9rent sur chaque march\u00e9.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-7543a69f wp-block-group-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<figure class=\"wp-block-image size-full is-resized is-style-not-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"72\" height=\"72\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/sales-icon.png\" alt=\"\" class=\"wp-image-111285\" style=\"width:70px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\" id=\"h-scalability-amp-cost-optimization\"><strong><strong><strong><strong><strong><strong>\u00c9volutivit\u00e9 et optimisation des co\u00fbts<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p>Entrez sur de nouveaux march\u00e9s plus rapidement sans augmenter vos effectifs. Phrase vous aide \u00e0 g\u00e9rer efficacement les volumes de traduction croissants, en gardant le contr\u00f4le des co\u00fbts d&rsquo;assistance.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-7543a69f wp-block-group-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<figure class=\"wp-block-image size-full is-resized is-style-not-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"180\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/happy-icon.png\" alt=\"Ic\u00f4ne smiley\" class=\"wp-image-107402\" style=\"width:70px\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/happy-icon.png 180w, https:\/\/phrase.com\/wp-content\/uploads\/2025\/05\/happy-icon-150x150.png 150w\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\" id=\"h-improved-customer-experience\"><strong><strong><strong><strong><strong><strong>Exp\u00e9rience client am\u00e9lior\u00e9e<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p>Livrez des r\u00e9ponses rapides, claires et conformes \u00e0 la marque dans n&rsquo;importe quelle langue. Phrase permet un support multilingue en temps r\u00e9el, am\u00e9liorant le CSAT et les taux de r\u00e9solution au premier contact.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-7543a69f wp-block-group-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<figure class=\"wp-block-image size-full is-resized is-style-not-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"252\" height=\"252\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Built-for-change-icon.png\" alt=\"\" class=\"wp-image-132847\" style=\"width:70px\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Built-for-change-icon.png 252w, https:\/\/phrase.com\/wp-content\/uploads\/2026\/01\/Built-for-change-icon-150x150.png 150w\" sizes=\"auto, (max-width: 252px) 100vw, 252px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\" id=\"h-flexibility-and-agility\"><strong><strong><strong><strong><strong><strong><strong>Flexibilit\u00e9 et agilit\u00e9<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p>Les \u00e9quipes de support peuvent g\u00e9rer avec aisance les pics de demande linguistique et les variations de demande \u2014 sans r\u00e9affecter de ressources ni compromettre les SLA.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-phrase-green-background-color has-background has-background-images has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-12dd3699 wp-block-group-is-layout-constrained\" style=\"background-image:url(https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/woman-ipad-background.jpg.webp);background-position:0% 0%;background-attachment:scroll;background-repeat:no-repeat;background-size:cover\"><div class=\"glide wp-block-phrase-com-testimonials\"><div class=\"glide__track\" data-glide-el=\"track\"><div class=\"glide__slides\">\t<div class=\"wp-block-phrase-com-testimonial glide__slide\">\n\t\t<div class=\"wp-block-phrase-com-testimonial__text \">\n\t\t\tNous avons re\u00e7u une formation compl\u00e8te de l&rsquo;\u00e9quipe Phrase sur la meilleure fa\u00e7on de configurer et d&rsquo;utiliser le connecteur entre Phrase et Zendesk.\r\n\r\nCela a tr\u00e8s bien fonctionn\u00e9 et nous n&rsquo;avons eu aucun probl\u00e8me tout au long du processus. Cela nous a aid\u00e9s \u00e0 \u00e9tendre rapidement notre pr\u00e9sence dans dix nouveaux march\u00e9s pour les articles de support client et a contribu\u00e9 \u00e0 r\u00e9duire le nombre de tickets trait\u00e9s par l&rsquo;\u00e9quipe de support client.\t\t<\/div>\n\t\t<div class=\"wp-block-phrase-com-testimonial__author\">\n\t\t\t\n\t\t\t<div class=\"wp-block-phrase-com-testimonial__author-info\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"172\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2023\/04\/Memrise_Testimonial_Logo.png\" class=\"wp-block-phrase-com-testimonial__author-company-logo\" alt=\"Logo of Memrise (zendesk)\" \/>\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-name\">\n\t\t\t\t\tKasia Bania,\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-title\">\n\t\t\t\t\tresponsable de la localisation\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"wp-block-phrase-com-testimonial glide__slide\">\n\t\t<div class=\"wp-block-phrase-com-testimonial__text \">\n\t\t\tL\u2019utilisation de l\u2019int\u00e9gration Phrase pour Zendesk a entra\u00een\u00e9 une forte r\u00e9duction des t\u00e2ches administratives et nous a permis de gagner beaucoup de temps.\r\n\r\nLe connecteur a compl\u00e8tement automatis\u00e9 la traduction de notre contenu d&rsquo;assistance en 13\u00a0langues et a rendu le processus de traduction dans son ensemble plus rapide et plus fluide.\t\t<\/div>\n\t\t<div class=\"wp-block-phrase-com-testimonial__author\">\n\t\t\t\n\t\t\t<div class=\"wp-block-phrase-com-testimonial__author-info\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-300x300.png\" class=\"wp-block-phrase-com-testimonial__author-company-logo\" alt=\"Logo of Vista (Zendesk)\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-300x300.png 300w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-150x150.png 150w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo.png 512w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-name\">\n\t\t\t\t\t\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"wp-block-phrase-com-testimonial__author-title\">\n\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div><\/div>\t<div class=\"wp-block-phrase-com-testimonials__carousel-controls\">\n\t\t<div class=\"wp-block-phrase-com-testimonials__carousel-progress-bar\"><\/div>\n\t\t<div class=\"glide__arrows wp-block-phrase-com-testimonials__carousel-arrows\" data-glide-el=\"controls\">\n\t\t\t<button type=\"button\" class=\"glide__arrow wp-block-phrase-com-testimonials__carousel-arrow\" data-glide-dir=\"<\">\n\t\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\"><path fill=\"currentColor\" d=\"m10.191 11 3.01 3.036-.917.924L8.36 11l3.925-3.96.915.924L10.192 11Z\"\/><\/svg>\n\t\t\t\t<span class=\"screen-reader-text\">Previous<\/span>\n\t\t\t<\/button>\n\t\t\t<button type=\"button\" class=\"glide__arrow wp-block-phrase-com-testimonials__carousel-arrow\" data-glide-dir=\"&gt;\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\"><path fill=\"currentColor\" d=\"m11.809 11-3.01-3.036.916-.924L13.64 11l-3.925 3.96-.915-.924L11.808 11Z\"\/><\/svg>\n\t\t\t\t<span class=\"screen-reader-text\">Next<\/span>\n\t\t\t<\/button>\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"glide__bullets wp-block-phrase-com-testimonials__company-logos\" data-glide-el=\"controls[nav]\">\n\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"glide__bullet wp-block-phrase-com-testimonials__company-logo\" data-glide-dir=\"=0\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"185\" height=\"172\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2023\/04\/Memrise_Testimonial_Logo.png\" class=\"attachment-300x300 size-300x300\" alt=\"\" \/>\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"glide__bullet wp-block-phrase-com-testimonials__company-logo\" data-glide-dir=\"=1\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-300x300.png\" class=\"attachment-300x300 size-300x300\" alt=\"\" srcset=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-300x300.png 300w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo-150x150.png 150w, https:\/\/phrase.com\/wp-content\/uploads\/2024\/08\/zendesk-logo.png 512w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background-images has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);background-image:url(https:\/\/phrase.com\/wp-content\/uploads\/2025\/07\/certification_stripes_2025.svg);background-position:0% 50%;background-attachment:scroll;background-repeat:no-repeat;background-size:auto\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-08c01c1c wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:57.2131147541%\">\n<div class=\"wp-block-group is-style-cluster-of-four is-layout-grid wp-container-core-group-is-layout-eca720f3 wp-block-group-is-layout-grid\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group is-style-icon-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"28\" height=\"23\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/02\/ISO27001.svg\" alt=\"\" class=\"wp-image-75821\" \/><\/figure>\n\n\n\n<p>ISO27001<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-icon-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"27\" height=\"26\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/02\/Isolation_Mode.svg\" alt=\"\" class=\"wp-image-75827\" \/><\/figure>\n\n\n\n<p>Conforme au RGPD<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-icon-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"126\" height=\"126\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/02\/Amazon_Translate_logo-1.png\" alt=\"\" class=\"wp-image-75833\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/phrase.com\/fr\/partners\/aws\/\" target=\"_blank\" rel=\"noreferrer noopener\">Partenaire AWS<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-icon-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"44\" height=\"28\" src=\"https:\/\/phrase.com\/wp-content\/uploads\/2024\/02\/PCI.svg\" alt=\"\" class=\"wp-image-75839\" \/><\/figure>\n\n\n\n<p>PCI DSS<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-6220b9e6 wp-block-column-is-layout-flow\" style=\"flex-basis:41.9672131148%\">\n<h3 class=\"wp-block-heading has-text-align-left has-extra-large-font-size\" id=\"h-reliable-and-secure\" style=\"margin-bottom:var(--wp--preset--spacing--16)\">Fiable et s\u00e9curis\u00e9<\/h3>\n\n\n\n<p><a href=\"https:\/\/phrase.com\/fr\/platform\/\">Phrase Localization Platform<\/a> suit les meilleures pratiques en mati\u00e8re de s\u00e9curit\u00e9, de stabilit\u00e9 et de performance. Nous respectons les principes et les d\u00e9clarations en mati\u00e8re de s\u00e9curit\u00e9 des normes ISO 27001 et PCI DSS, d\u2019AWS, du CCPA et du RGPD. Notre infrastructure est l\u2019une des plus r\u00e9silientes et des plus robustes disponibles (d\u00e9ploiements sans interruption et disponibilit\u00e9 de 99,9\u00a0%), et nous travaillons dur pour qu\u2019il en soit toujours ainsi.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-purple-filled\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/security\/\" target=\"_blank\" rel=\"noreferrer noopener\">La s\u00e9curit\u00e9 chez Phrase<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-faqs-about-phrase\">Questions fr\u00e9quentes sur la plateforme Phrase<\/h2>\n\n\n\n<div class=\"wp-block-wearerequired-accordion alignwide\">\n<div id=\"acc-la-plateforme-phrase-permet-elle-de-traduire-des-tickets-en-temps-reel\" tabindex=\"-1\" class=\"wp-block-wearerequired-accordion-section\">\n<h3 class=\"wp-block-wearerequired-accordion-heading\"><span aria-hidden=\"true\" class=\"wp-block-wearerequired-accordion-heading__icon\"><\/span><span class=\"wp-block-wearerequired-accordion-heading__text\">La plateforme Phrase permet-elle de traduire des tickets en temps r\u00e9el\u00a0?<\/span><\/h3>\n\n\n\n<div class=\"wp-block-wearerequired-accordion-content is-layout-flow wp-block-wearerequired-accordion-content-is-layout-flow\">\n<p>Oui, les agents peuvent traduire automatiquement les messages entrants et g\u00e9n\u00e9rer des r\u00e9ponses multilingues instantan\u00e9ment en utilisant Phrase depuis Zendesk, Salesforce ou encore Intercom.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"acc-la-traduction-sera-t-elle-alignee-sur-notre-ton-de-marque-et-notre-terminologie\" tabindex=\"-1\" class=\"wp-block-wearerequired-accordion-section\">\n<h3 class=\"wp-block-wearerequired-accordion-heading\"><span aria-hidden=\"true\" class=\"wp-block-wearerequired-accordion-heading__icon\"><\/span><span class=\"wp-block-wearerequired-accordion-heading__text\">La traduction sera-t-elle align\u00e9e sur notre ton de marque et notre terminologie\u00a0?<\/span><\/h3>\n\n\n\n<div class=\"wp-block-wearerequired-accordion-content is-layout-flow wp-block-wearerequired-accordion-content-is-layout-flow\">\n<p>Oui. Phrase utilise des glossaires, des guides de style et une m\u00e9moire de traduction pour garantir que chaque r\u00e9ponse reste conforme \u00e0 la marque.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"acc-les-agents-dassistance-client-ont-ils-la-possibilite-de-reviser-et-dajuster-les-traductions\" tabindex=\"-1\" class=\"wp-block-wearerequired-accordion-section\">\n<h3 class=\"wp-block-wearerequired-accordion-heading\"><span aria-hidden=\"true\" class=\"wp-block-wearerequired-accordion-heading__icon\"><\/span><span class=\"wp-block-wearerequired-accordion-heading__text\">Les agents d&rsquo;assistance client ont-ils la possibilit\u00e9 de r\u00e9viser et d&rsquo;ajuster les traductions\u00a0?<\/span><\/h3>\n\n\n\n<div class=\"wp-block-wearerequired-accordion-content is-layout-flow wp-block-wearerequired-accordion-content-is-layout-flow\">\n<p>Les agents peuvent pr\u00e9visualiser et modifier les r\u00e9ponses g\u00e9n\u00e9r\u00e9es automatiquement avant de les envoyer, en s&rsquo;appuyant sur les suggestions de TA et bas\u00e9es sur l&rsquo;IA de Phrase.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"acc-pouvons-nous-localiser-egalement-nos-articles-dassistance\" tabindex=\"-1\" class=\"wp-block-wearerequired-accordion-section\">\n<h3 class=\"wp-block-wearerequired-accordion-heading\"><span aria-hidden=\"true\" class=\"wp-block-wearerequired-accordion-heading__icon\"><\/span><span class=\"wp-block-wearerequired-accordion-heading__text\">Pouvons-nous localiser \u00e9galement nos articles d&rsquo;assistance\u00a0?<\/span><\/h3>\n\n\n\n<div class=\"wp-block-wearerequired-accordion-content is-layout-flow wp-block-wearerequired-accordion-content-is-layout-flow\">\n<p>Absolument. Phrase automatise la traduction du contenu du Centre d\u2019aide, des FAQ et de la documentation produit en utilisant des flux de travaux synchronisables.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div id=\"acc-cela-fonctionne-t-il-pour-les-equipes-externalisees-ou-bpo\" tabindex=\"-1\" class=\"wp-block-wearerequired-accordion-section\">\n<h3 class=\"wp-block-wearerequired-accordion-heading\"><span aria-hidden=\"true\" class=\"wp-block-wearerequired-accordion-heading__icon\"><\/span><span class=\"wp-block-wearerequired-accordion-heading__text\">Cela fonctionne-t-il pour les \u00e9quipes externalis\u00e9es ou BPO\u00a0?<\/span><\/h3>\n\n\n\n<div class=\"wp-block-wearerequired-accordion-content is-layout-flow wp-block-wearerequired-accordion-content-is-layout-flow\">\n<p>Oui, Phrase prend en charge les \u00e9quipes distribu\u00e9es avec un acc\u00e8s bas\u00e9 sur les r\u00f4les, des r\u00e8gles de QA partag\u00e9es et des ressources de traduction centralis\u00e9es.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-black-color has-yellow-background-color has-text-color has-background has-link-color wp-elements-87f68267869f487dce925271986c05fe has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--56)\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-ready-to-get-started\">Pr\u00eat \u00e0 vous lancer\u00a0?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">N&rsquo;attendez pas pour toucher un public plus large et \u00e9tablir des liens plus profonds.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-default\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/fr\/demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Demander une d\u00e9mo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-black-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/phrase.com\/fr\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voir les tarifs<\/a><\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>La satisfaction client \u00e0 grande \u00e9chelle Phrase supprime les barri\u00e8res linguistiques, afin que les agents d&rsquo;assistance client puissent proposer des exp\u00e9riences coh\u00e9rentes dans le monde entier. P\u00e9n\u00e9trez de nouveaux march\u00e9s et g\u00e9rez les pics r\u00e9gionaux sans augmenter vos effectifs. Offrez une assistance client multilingue sans compromis Les \u00e9quipes de support ont souvent du mal \u00e0 [&hellip;]<\/p>\n","protected":false},"author":77,"featured_media":132954,"parent":28633,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-refresh","meta":{"_acf_changed":false,"_stopmodifiedupdate":false,"_modified_date":"","_searchwp_excluded":"","episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"class_list":["post-133810","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/pages\/133810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/users\/77"}],"replies":[{"embeddable":true,"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/comments?post=133810"}],"version-history":[{"count":4,"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/pages\/133810\/revisions"}],"predecessor-version":[{"id":137885,"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/pages\/133810\/revisions\/137885"}],"up":[{"embeddable":true,"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/pages\/28633"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/media\/132954"}],"wp:attachment":[{"href":"https:\/\/phrase.com\/fr\/wp-json\/wp\/v2\/media?parent=133810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}