Translate every customer service conversation in real time
Ensure every customer feels understood, whatever their language
With the Zendesk integration with Phrase, your support team can easily assist customers in any language, without hiring a multilingual team. Whether it’s support tickets, help center articles, or live chats, everything is translated instantly. That way, your team can focus on doing what they do best: providing great customer support.
of customers feel more loyal to companies that offer support in their native language. (Intercom)
of customers are more likely to buy from a brand again if customer support is in their native language. (CSA)
of customers want two-way conversations with brands through messaging channels and apps. (Sinch)
Real-time translations for faster resolutions
Instantly translate support tickets, help center articles, and chat conversations without any manual effort. Serve customers in their preferred language, even if your agents only speak one.
Flexible workflows, tailored to you
Customize Phrase’s workflows to fit your needs. Automate routine translations, or route critical content for human review. Phrase gives you the flexibility to prioritize quality and control costs.
Brand consistency, no matter the language
Ensure every customer interaction is on-brand. Phrase’s advanced customization options allow you to tailor machine translations to your tone of voice, terminology, and formality preferences.
Zendesk integration with Phrase:
Your complete multilingual solution for customer support
High-volume ready
Handle large volumes of content with ease—perfect for businesses expanding into new markets or managing dynamic, frequently updated support resources.
Instant, reliable, translations
Respond to customers in any language, in real-time. No more waiting for manual translations—keeping your support team efficient.
Boost customer satisfaction and loyalty
Customers expect support in their own language. Providing seamless multilingual support keeps them happy and loyal, encouraging repeat purchases.
Best-in-class automation
Our powerful machine translation engines ensure high-quality results every time, while advanced customizable workflows ensure help centre content is automatically translated whenever content is updated.
Cost-effective scaling
Scale multilingual support efficiently with flexible, volume-based pricing, without expanding your team.
Real stories, real results:
How Phrase is transforming customer support
All CRM messaging and other marketing communication is now done via Phrase, while it was still largely spreadsheets before.
Die Verwendung der Phrase-Integration für Zendesk hat zu einer enormen Reduzierung der Verwaltungsaufgaben geführt und spart Vista eine Menge Zeit. Der Konnektor hat die Übersetzung unserer Support-Inhalte in 13 Sprachen vollständig automatisiert und den gesamten Übersetzungsprozess schneller und einfacher gemacht.
Mit der maschinellen Übersetzung von Phrase konnten wir die in unserem Hilfecenter verfügbaren Sprachen um 200 % steigern. So konnten wir unserem Produktteam immer einen Schritt voraus sein. Als in den App Stores für Mobilgeräte verlangt wurde, dass Anbieter eine lokalisierte Dokumentation bereitstellen, waren wir bereit. Durch innovative Funktionen wie die automatische MT-Auswahl können wir darauf vertrauen, dass wir bei jeder Übersetzung stets mit der am besten geeigneten Engine arbeiten – für unsere Spiele, die Marketingliteratur oder die Dokumentation.
Get started with a personalized demo
Ready to transform your global support? Book a personalized demo today and start delivering seamless multilingual support with Zendesk and Phrase.
Experience the Zendesk integration with Phrase for yourself. Simply request a demo and we’ll get right back to you!