Translate every customer service conversation in real time
Ensure every customer feels understood, whatever their language
With the Zendesk integration with Phrase, your support team can easily assist customers in any language, without hiring a multilingual team. Whether it’s support tickets, help center articles, or live chats, everything is translated instantly. That way, your team can focus on doing what they do best: providing great customer support.
of customers feel more loyal to companies that offer support in their native language. (Intercom)
of customers are more likely to buy from a brand again if customer support is in their native language. (CSA)
of customers want two-way conversations with brands through messaging channels and apps. (Sinch)
Real-time translations for faster resolutions
Instantly translate support tickets, help center articles, and chat conversations without any manual effort. Serve customers in their preferred language, even if your agents only speak one.
Flexible workflows, tailored to you
Customize Phrase’s workflows to fit your needs. Automate routine translations, or route critical content for human review. Phrase gives you the flexibility to prioritize quality and control costs.
Brand consistency, no matter the language
Ensure every customer interaction is on-brand. Phrase’s advanced customization options allow you to tailor machine translations to your tone of voice, terminology, and formality preferences.
Zendesk integration with Phrase:
Your complete multilingual solution for customer support
High-volume ready
Handle large volumes of content with ease—perfect for businesses expanding into new markets or managing dynamic, frequently updated support resources.
Instant, reliable, translations
Respond to customers in any language, in real-time. No more waiting for manual translations—keeping your support team efficient.
Boost customer satisfaction and loyalty
Customers expect support in their own language. Providing seamless multilingual support keeps them happy and loyal, encouraging repeat purchases.
Best-in-class automation
Our powerful machine translation engines ensure high-quality results every time, while advanced customizable workflows ensure help centre content is automatically translated whenever content is updated.
Cost-effective scaling
Scale multilingual support efficiently with flexible, volume-based pricing, without expanding your team.
Real stories, real results:
How Phrase is transforming customer support
The Phrase TMS integration with Zendesk in combination with Phrase Language AI helped Memrise swiftly expand our presence into 10 new markets for customer support articles which, in consequence, helped reduce the number of tickets processed by the customer support team.
Using the Phrase integration for Zendesk has resulted in a huge reduction of admin tasks and saves Vista a lot of time. The connector has completely automated the translation of our support content into 13 languages and has made the whole translation process faster and easier.
Leveraging machine translation with Phrase, we were able to achieve a 200% increase in the languages available in our help center. This has helped us stay ahead of our product team—when mobile app stores started requiring localized documentation, we were ready. With innovative features like MT Autoselect, we are confident that we are always leveraging the best possible engine for each translation—whether it’s our games, marketing material, or documentation.
Get started with a personalized demo
Ready to transform your global support? Book a personalized demo today and start delivering seamless multilingual support with Zendesk and Phrase.
Experience the Zendesk integration with Phrase for yourself. Simply request a demo and we’ll get right back to you!