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Phrase integration for Zendesk

Phrase offers a plug-and-play solution with Zendesk Guide and Support to instantly translate tickets and help center articles, so you can serve customers worldwide in their native language.

Uber logo | Phrase
Lionbridge logo in color | Phrase
Zendesk logo colored for logo banner | Phrase
Fujifilm logo colored for logo banner | Phrase
Decathlon logo | Phrase
Deliveroo logo | Phrase
Skoda logo | Phrase
Personio logo | Phrase
Shopify logo colored for logo banner | Phrase
Snowflake logo | Phrase
PEGA logo
Electrolux logo
Puma logo | Phrase

Improved Operational Efficiency with the Zendesk Support integration

Drive operational efficiency with real-time translation. Agents can understand, address and resolve customer issues faster than ever. This seamless communication speeds up response times and enhances productivity, allowing your team to focus on what matters most—solving customer problems.

Zendesk and Phrase integration workflow visual | Phrase

Enhanced Customer Experience

Improve customer satisfaction by ensuring every ticket is handled by the most suitable agent, regardless of language. With the ability to translate and respond to tickets in any language, your team can provide consistent, 24/7 support to customers globally. No customer is left waiting, and every interaction is personalized and efficient.

Automated knowledge base management with the Zendesk Guide Integration

Phrase automatically sends new content for translation, whenever you update your help center, which means customers will always have the most up-to-date assistance in their language. When content is current and helpful, customers don’t need to reach out to support teams as frequently.

Machine Translation Post Editing visual | Phrase

Phrase by the numbers

Supported languages
Words processed monthly
Global users
Supported file types

Using the Phrase integration for Zendesk has resulted in a huge reduction of admin tasks and saves us a lot of time. The connector has completely automated the translation of our support content into 13 languages and has made the whole translation process faster and easier.

Annalisa Barbaglia | Alexander Ekhilevskiy

Localization Manager | Senior Localization Program Manager

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Leveraging machine translation with Phrase, we were able to achieve a 200% increase in the languages available in our help center. This has helped us stay ahead of our product team—when mobile app stores started requiring localized documentation, we were ready. With innovative features like MT Autoselect, we are confident that we are always leveraging the best possible engine for each translation—whether it’s our games, marketing material, or documentation.

Jeremy Fair

Director of Localization & Business Systems

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