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Phrase

Terms of service

Phrase terms of service

Thank you for your interest in Phrase Platform. Please read carefully through these Terms of Service before using Phrase Platform.

Version: 3.1, effective as of 28 October, 2022

If you became a customer solely of the Phrase Strings Platform before October 17, 2022 and/or your billing entity is Phrase GmbH, the Phrase Terms of Service under this link apply.

Section 1: Introduction

These Terms of Service, along with the Subscription, constitute a legally binding agreement between the Customer and the Company as the provider and operator of Phrase Platform.

Conflicting terms and conditions of the Customer do not apply even if the Company has not expressly rejected such terms and conditions and/or renders its services without reservation in knowledge of the Customer’s terms and conditions.

Section 2: Definitions

Agreement is an agreement between the Customer and the Company, constituted by these Terms of Service and the Subscription.

CCPA means California Consumer Privacy Act of 2018 (sections 1798.100 through 1798.199).

Company is Phrase a.s. (formerly Memsource a.s.), a joint stock company incorporated under the laws of the Czech Republic, with its registered office at Spalena 51, Prague 1, Identification Number: 247 07 139, registered in the Commercial Register under file number B 20324, maintained by the Municipal Court in Prague, Czech Republic.

Content is any content that the Customer uploads, submits, stores or sends to Phrase Platform.

Customer is an individual or a legal entity accepting these Terms of Service and entering into the Agreement. If the Customer uses Phrase Services on behalf of a company or another legal entity, the Customer attests that the Customer has the authority to legally bind such an entity to the Agreement, including these Terms of Service.  If the Customer is a natural person—consumer (within the meaning that the Customer is  not a legal entity or a natural person—entrepreneur), the Customer is not allowed to purchase any of Phrase paid subscription plans.

Data Protection Laws means (a) the GDPR; (b) the CCPA; and (c) all other laws concerning the processing of data relating to living persons.

Data Subject means each identified or identifiable (whether directly or indirectly) natural person to whom any Personal Data relates.

GDPR means Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Output is any content that the Customer downloads, receives, or copies from Phrase Platform.

Phrase Platform (or Phrase Services) is a subscription-based service through which the Company provides the Phrase TMS Platform or the Phrase Strings Platform.

Phrase TMS Platform is a subscription-based service through which the Company provides the translation server software, including Phrase TMS, Phrase TMS Editor, Phrase TMS Mobile App, and related documentation.

Phrase Translate is a subscription-based service provided by the Company through which the Customer may integrate and customize machine translation engines.

Phrase Strings Platform is a subscription-based service through which the Company provides the string management, including related services and documentation.

Personal Data means any information relating to an identified or identifiable living individual included in the Customer’s Content.

Personal Data Breach means any actual or suspected breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored, or otherwise processed.

Subscription is a subscription ordered via Phrase Platform, such as a monthly subscription, including any particular parameter of this subscription.

User is an individual who is the Customer’s employee or the Customer’s contractor and who is authorized by the Customer to use the Phrase Services and who has either ordered the Phrase Services on the Customer’s behalf or to whom the Customer (or the Company at the Customer’s request) has supplied a user identification and password.

Section 3: Registration

In order to use Phrase Platform, the Customer must register via the Phrase sign-up page. When registering, the Customer must use a real name. The Customer must not use a false identity, impersonate others, or otherwise misrepresent their identity.

Section 4: Entering into the agreement and the customer’s acknowledgment

The Agreement is entered into once the Customer accepts these Terms of Service and the Customer initiates the Phrase Subscription.

The Customer acknowledges that these Terms of Service are binding for the Customer’s use of Phrase Platform. By using Phrase Platform, the Customer expresses a full understanding and agreement to these Terms of Service. 

The Customer acknowledges that the Company reserves the right to amend these Terms of Service from time to time but such amendments will not apply retroactively. The Company will notify the Customer of the proposed wording of the amended Terms of Service (or only those of its clauses which are subject to amendment) at least 1 month prior to the effective date of the proposed amendment. If the Customer does not agree to the proposed amendment of these Terms of Service, the Customer has the right to refuse to grant the Company consent to such changes, provided that any consent shall not be unreasonably withheld, and to terminate the Agreement as of the day immediately preceding the effective date of the proposed amendment by sending a cancellation notice to the Company.

If the Customer does not cancel the Agreement in accordance with the previous paragraph, the amended Terms of Service will become a part of the Agreement and the Customer will be bound by these Terms of Service as of the effective date of the proposed amendment.

Section 5: Rights of use and intellectual property rights

Upon the Customer’s payment of a subscription fee to the Company or when using a free version of the Phrase Services, the Company grants the Customer a personal, non-exclusive, time-limited, non-transferable and revocable license to use Phrase Platform, for as long as the Customer complies with these Terms of Service. All rights not expressly granted in these Terms of Service are reserved.

All copyright and/or know-how and/or any other intellectual property rights in relation to any Phrase Services shall become and remain the sole and exclusive property of the Company and the Customer shall have no claim to it.

All copyright and/or know-how and/or any other intellectual property rights in relation to the Customer’s Content shall not be affected by use of the Phrase Platform. Any right to use the Content shall be transferred to the Company only where necessary for the Company to be able to provide its services agreed under the Agreement, as described below in these Terms of Service.   

Section 6: Term and termination

The term of the Agreement is determined by the Customer’s Subscription plan. The Agreement can be terminated at any time prior to the end of the agreed term of the Customer’s Subscription and becomes effective at the end of the then-current Subscription term. Otherwise, the term of the Agreement shall be extended by an additional period corresponding to the agreed term of the Customer’s Subscription. The term of the Agreement will not be extended if it was terminated by one of the parties. Notice of termination may be given electronically via Phrase Platform application user interface. Alternatively, the Customer can also contact the Company via email sales@phrase.com.

Any automatic renewal of the Agreement applies to the Customer only if the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans and to any Phrase Strings plan.

Section 7: Phrase services subscription fee

The Customer acknowledges that it is fully responsible for a timely payment of all subscription fees for the Company in line with the Customer’s  Subscription plan. If the Customer fails to pay any subscription fee or any other amount payable to the Company on its due date, the Company has the right to terminate the Customer’s account and the Agreement with immediate effect.

It is the Customer’s responsibility to comply with any obligation to pay any taxes and charges, arising from the Customer’s Subscription to Phrase Services, in addition to the subscription fee, should the Customer be or become subject to such obligations in their home country. If the Customer is a legal entity established in the Russian Federation, the Customer is solely responsible for the withholding and payment of VAT to the state budget.

If the Customer decides to terminate the Agreement prior to the end of the agreed term of the Customer’s Subscription, the Customer is not entitled to claim any part of the subscription fee which is due or has already been paid.

Section 8: Adjustment of prices

If the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans and any Phrase Strings plan, the Company reserves the right to adjust the pricing of the Subscription or any additional services to the Company’s own higher costs once per calendar year, at the beginning of the renewal period, by up to 20 percent. The Company will notify the Customer of the proposed price adjustment at least 2 months prior to the effective date of the proposed change. The change shall be deemed to have been accepted if the Customer does not object by a written notice sent to email pricing@phrase.com within 3 weeks of receiving notice of the change. If the Customer objects to the change, the Company shall have an extraordinary right to terminate the Agreement. Such termination shall be effective as of the date from which the change is to apply.

Section 9: Use of Phrase platform

The Customer is fully responsible for the use of Phrase Platform, including responsibility for compliance with all laws and regulations that are applicable to the Customer or the Content the Customer uses in connection with Phrase Platform. In particular, the Customer is responsible for ensuring that any Personal Data is allowed to be transferred to Phrase in compliance with applicable Data Protection Laws and that the Content uploaded to Phrase Platform does not violate prevailing laws or infringes third-party rights.

It is the Customer’s sole responsibility to maintain a data connection that allows the use of Phrase Platform.

The Customer may not use Phrase Platform in any unlawful manner or in any other manner that could damage, disable, or interfere with or reverse engineer Phrase Platform. The Company may, at its sole discretion, adopt rules for permitted and appropriate use of Phrase Platform and may update them from time to time. These rules shall form an inseparable part of these Terms of Service and shall be available on the Company’s website. The Customer acknowledges that the Company may implement additional technical limits on the use of the Phrase Platform to prevent any disruption of Phrase Services. These limits are available on the Phrase website.

The Company reserves the right to suspend or terminate provision of Phrase Services immediately to any User whose activity disrupts or causes harm to the Company’s infrastructure, or violates these Terms of Service, including the obligation to pay a subscription fee in line with the Customer’s Subscription plan. The Company also reserves the right to suspend or terminate provision of Phrase Services immediately to any User who is not the Customer’s employee or the Customer’s contractor.

Section 10: User access

Unless otherwise specified, Phrase Platform may not be accessed by more than the number of purchased Users; a User’s password may not be shared with any other individual; and User identification may be reassigned to a new individual only if it replaces another User who no longer requires ongoing use of the Phrase Services.

The Customer shall not sublicense or allow third parties individual user access to Phrase Services, with the exception of the Customer’s employees and contractors who are using Phrase Platform on  behalf of the Customer.

The Customer shall keep its access data to Phrase Platform secret and shall not disclose it to unauthorized third parties. If the Customer has reason to believe that an unauthorized person has gained knowledge of their access data, the Customer has to change their access data immediately.

Section 11: Warranty and liability

The Company shall provide its services to the Customer within the scope of and in material accordance with the Customer’s Subscription. Otherwise, Phrase Platform and the related documentation are provided by the Company “as is” on a commercially reasonable basis and without warranties of any kind either expressed or implied, unless such warranties are guaranteed under applicable law and cannot be limited by contract.

Although the Company strives to provide quality services to the Customer and will use reasonable efforts to provide the functionality of Phrase Platform, the Company does not provide any warranty that Phrase Platform will be error-free, uninterrupted or available at any time. The Company therefore assumes no liability for temporary non-operability or impaired accessibility of PhrasePlatform due to, but without limitation to, technical difficulties, dependence on the services of third parties and other reasons out of the Company’s control.

The Company does not provide any warranty that the Output (incl. translation memory, pre-translated, machine translated or otherwise translated documents) will be error-free and correct. The Customer is solely responsible for the final correction of the Output and its use. 

The Company is not liable for any damage, whether direct, indirect, incidental, special or consequential, including but not limited to, damage consisting in loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damage) arising out of or in connection with the Customer’s use of Phrase Platform, which has not been caused willfully or by gross negligence, unless such limitation of liability is restricted by the applicable law where limitation of liability is applied to the maximum extent permitted. Liability for bodily harm remains unaffected.

Although the Company periodically backs up data in the Phrase Platform, the Customer is solely responsible for creating backup copies of any of the Content.

Section 12: Content and data processing (DPA)

Confidentially of the Content

Keeping the Customer’s Content private, confidential, and secure is an utmost priority for the Company. The Customer’s Content submitted to Phrase Platform will remain a sole property of the Customer, including the translations of the Content. The Company will not use the Customer’s Content for any purpose other than to inform the Customer of and provide the Customer with Phrase Services and to enhance Company’s services and product offerings.

The Content will be stored in the data center with respect to the purchased Subscription. For more information visit the Data Center page.

General terms concerning the processing of personal data in the content

Based on the fact that the Company processes Personal Data in the course of providing Phrase Services, for the purpose of Data Protection Laws, the Customer is the controller of the Personal Data and the Company is the processor.

Personal Data processing by the Company shall be governed by this Agreement and by any law of the European Union or any member state of the European Union, which is binding on the Company with regard to the Customer.  

The Company shall:

  • Only process Personal Data in accordance with the Customer’s documented instructions (including to the extent necessary to provide Phrase Platform and to comply with the Company’s obligations under this Agreement).
  • Ensure that any natural person acting under the Company’s authority who has access to Personal Data must only process them in accordance with the Customer’s instructions, unless required to do so by applicable law.
  • Inform the Customer if it is required by applicable law to process Personal Data other than in accordance with the Customer’s instructions, unless prohibited by law on important grounds of public interest.
  • Inform the Customer if, in the Company’s opinion, any of the Customer’s instructions would breach Data Protection Laws.
  • Assist the Customer with undertaking an assessment of the impact of processing Personal Data in Phrase Platform, and with any consultations with a supervisory authority, if and to the extent an assessment or consultation is required to be carried out under Data Protection Laws.

Details of processing activities

 

Personal Data will be processed only for the purpose of providing Phrase Services to the Customer and for the purpose of enhancing Phrase Services and product offerings. The Company will:

  • Store and backup Customer’s data.
  • Temporarily use Customer’s data to train machine learning models as described in the Phrase TMS Annex.
  • Perform trend analysis on the data and publish results of such analyses in an aggregated and anonymous manner.

The Company does not have control over the Personal Data that the Customer uploads to Phrase Platform, which means that various categories of Personal Data relating to various categories of Data Subjects may be processed in Phrase Platform, depending on the Customer’s decision.

The Company will process Personal Data for a maximum period specified in the Phrase TMS Annex and/or the Phrase Strings Annex, unless the Customer requests an extended storage period.

Data subject rights

The Company shall implement appropriate technical and organizational measures for the fulfillment of the Customer’s obligation to respond to requests by Data Subjects to exercise their rights of access, rectification or erasure, to restrict or object to the processing of Personal Data, or to data portability.

Security measures

The Company shall:

  • Take into account the state of the art, the costs of implementation, and the nature, scope, context, and purpose of processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including the risk of unauthorized or unlawful processing of Personal Data, and of accidental or unlawful loss, alteration, unauthorized disclosure or destruction of, or damage to, Personal Data. The Security clause below includes further information about the specific technical and organizational measures adopted by the Company.
  • Provide the Customer with all co-operation and assistance reasonably requested by the Customer to enable the Customer to notify the Personal Data Breach relating to the Personal Data on Phrase Platform to the relevant supervisory authority and relevant Data Subject(s) (as applicable).

Sharing of personal data

The Company shall:

  • Use only sub-processors which provide sufficient guarantees to implement measures that will ensure that the processing it carries out will meet the requirements of the GDPR and protect the rights of the Data Subjects.
  • Publish the list of sub-processors currently engaged by the Company. The list is available here and by accepting these Terms of Service and entering into the Agreement, the Customer agrees that the Company may transfer Personal Data to these sub-processors. The Company may engage additional sub-processors, however, before doing so, the Company will notify the Customer of this fact. If the Customer disagrees with the Company engaging another sub-processor, the Customer may terminate this Agreement in line with these Terms of Service. Otherwise, it will be understood that the Customer agrees with the Company engaging this new sub-processor.
  • Before disclosing Personal Data to any sub-processor, enter into a contract with that sub-processor under which the processor agrees to comply with obligations equivalent to those set out in this clause (Content and Related Data Processing Operations);
  • Remain fully liable to the Customer for any failure of any sub-processor to fulfill its obligations under its contract with the Company.
  • Before disclosing Personal Data to any of its employees and representatives, and the employees and representatives of each of its sub-processors, in each case who have access to the Personal Data, ensure that those persons are bound to hold the information in confidence to at least the same standard as required under this Agreement (whether under a written agreement or otherwise).

Access to personal data of the users

Phrase Platform allows the Customer to access certain Personal Data of the Users. This may include information provided to the Company by the Users, such as their first name, last name and email address, and also information collected by the Company through the use of Phrase Platform by the Users, such as translation time tracking. If the Customer accesses and processes this Personal Data, the Customer will be regarded as a controller of such Personal Data. If the Customer decides to process this Personal Data, the Customer hereby undertakes that the Customer will do so in line with all applicable legal requirements, in particular, that the Customer will secure an appropriate legal basis for such processing (including for transfer of this Personal Data to the Customer) and  that the Customer will notify the Users of such processing of their Personal Data if required.

Transfers of personal data

The Company shall not transfer Personal Data to, or process Personal Data in any country outside the European Economic Area, which does not provide adequate protection of Personal Data, without the Customer’s prior consent.

Compliance

The Company shall, upon Customer’s reasonable written request, provide all information necessary to demonstrate the Company’s compliance with this clause (Content and Related Data Processing Operations), and allow the Customer or an auditor appointed by the Customer to carry out audits, including inspections of facilities, equipment, documents, and electronic data, relating to the processing of Personal Data by the Company or any sub-processor, to verify compliance with this clause (Content and Related Data Processing Operations).

Termination/expiry

The Company shall, unless expressly stated otherwise in this Agreement, upon termination of this Agreement, at the Customer’s option, return the Personal Data to the Customer or to a processor nominated by the Customer or delete the Personal Data and all copies and extracts of the Personal Data unless the Company is required to retain a copy in accordance with any law of the European Union or any member state of the European Union. The Company will store Customer’s Personal Data for a maximum period specified in the Phrase TMS Annex or Phrase Strings Annex unless the Customer requests an extended storage period.

Section 13: Privacy notice

The Company will process Customer’s personal data in line with the information provided in this Privacy Notice. The Customer hereby undertakes to provide the Users with this Privacy Notice informing them about the processing of their personal data.

The Privacy Notice reflects the requirements of both the GDPR and the CCPA.

Section 14: Security

Phrase a.s. And Phrase GmbH are ISO-certified, and the Phrase Platform has been audited by independent security consultants. Please refer to the Phrase Security Statement available on the Company’s help center for more information on security.

Section 15: Governing law and enforcement

The Agreement, any obligations under it, and any non-contractual obligations arising in connection with it are governed by Czech law.

Any disputes, claims or issues arising in connection with the Agreement (including any matters relating to its validity, effect and interpretation) will be submitted for settlement exclusively to (a) the District Court for Prague 1 if the first-instance court having subject-matter jurisdiction is a district court, or (b) the Municipal Court in Prague if the first-instance court having subject-matter jurisdiction is a regional court. 

Section 16: General

The Company has a right to refer to the Customer on its website as a client of the Company, unless the Customer expressly revokes such right in writing.

Any notices and communication between the Customer and the Company must be sent electronically via Phrase Platform application user interface. Alternatively, the Customer can also use the “contact us” form.

Effective as of: 28 October 2022

Version: 3.1

Phrase TMS annex

This Annex applies if the Customer purchases Phrase TMS Platform as a part of the Subscription. Phrase TMS Platform will be provided in accordance with these Terms of Service.

Fair use policy

This Fair Use Policy applies to the Customer only if the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans. The Company typically does not limit the number of words that the Customer uploads to Phrase Platform in these subscription plans and expects that the Customer’s use will be fair. For the purpose of these Terms of Service, the Customer’s use of Phrase Platform is fair if it does not exceed the fair use allowance. 

The fair use allowance is a word volume calculated in the following way: 300 words for each EUR (one euro) of the Customer’s base subscription fee for the Phrase Platform. Words are counted as source words in newly created jobs times the number of target languages. Words are counted towards the “word volume” only once—when a job is created. The job can then be analyzed, translated, and otherwise processed any number of times by any number of users without any impact on the word volume.

Should the Customer’s word volume exceed the volume defined as fair use in any three-month period by more than 20%, the Company has the right to initiate a re-negotiation of the subscription terms with the Customer. If no agreement is reached between the Customer and the Company within 30 days, the Company may terminate the Customer’s account and the Agreement with a 30-day notice period during which the Customer may use their account in line with these Terms of Service and by respecting the fair use policy.

Example: If the Customer’s monthly base subscription fee is EUR 500, then the Customer’s monthly fair use allowance is 150,000 words monthly. If the Customer exceeds such volume in any given 3-month period by 20%, i.e. would reach 540,000 source words or more in newly created jobs, then the Company may notify the Customer and initiate re-negotiation of the Customer’s subscription terms.

API access

Access to Phrase Services via the API is subject to usage limits. The number of permitted calls per logged in user is 6,000 per minute and 2,000 per minute for the users who are not logged in. Should the Customer’s number of calls exceed these usage limits more than once in any given day, the Company has the right to interrupt the Customer’s access to Phrase Platform and initiate re-negotiation of the Customer’s subscription terms. If no agreement is reached between the Customer and the Company within 30 days, The Company may terminate the Customer’s account and the Agreement with a 30-day notice period during which the Customer may use their account in line with these Terms of Service and usage limits contained herein.

Machine Learning

The Company may use the data that the Customer uploads to the Phrase Platform to train the Company’s machine learning (ML) models in order to enhance Phrase Services. The ML models transform the data into anonymous patterns that are then subject to algorithmic evaluation. The Company will use 3 different ML models:

  • Models that do not generate textual output. Whether these are generic models available to all customers or customized models available only to a single customer, the Company will train such models on data extracted and aggregated from all customers. The Company will not share this training data with any third parties, any ML models training will be performed in the environment of Phrase Platform.
  • Models that generate text (including machine translation) that are generic and available to all customers. The Company will not use any Customer data to train these models.
  • Models that generate text (including machine translation) that are customized or adapted to a specific Customer. The Company will train these models on the data of this specific Customer with an explicit consent or request and these models are available to only this Customer. The Company may use services of third parties to train these models, in which case the Company will share the training data with this third party. In such a case, the third party is only allowed to use the training data to train the model for the specific Customer and is not allowed to use the data for anything else.

Once the data is changed or deleted from the Content, the data is deleted within no more than 90 days also from the ML training and only the ML models remain. For more information visit the Artificial Intelligence and Machine Learning FAQ

Data Processing Duration

The Company will process Personal Data for a maximum period of one year from when they were first uploaded to Phrase Platform, unless the Customer requests an extended storage period.

Data processing termination/expiry

The Company will store Customer’s Personal Data for a maximum period of one year from when they were first uploaded to Phrase Platform unless the Customer requests an extended storage period.

 

Phrase Strings annex

This Annex applies if the Customer purchases Phrase TMS Platform as a part of the Subscription. Phrase TMS Platform will be provided in accordance with these Terms of Service.

Data Processing Duration

The company will process Personal Data for the entire period from the date it is first uploaded to Phrase Platform, until the Customer requests its deletion.

Data processing termination/expiry

The company will process Personal Data for the entire period from the date it is first uploaded to Phrase Platform, until the Customer requests its deletion.

Phrase Translate annex

This Annex applies if the Customer purchases Phrase Translate as a part of the Subscription. Phrase Translate will be provided in accordance with these Terms of Service. 

Although the Company strives to provide quality services to the Customer and will use reasonable efforts to provide the best functionality of Phrase Translate, the Company does not provide any guarantee as to what machine translation (MT) engines will be able to be integrated and used within Phrase Translate. The Company reserves the right to add and to remove MT engines at its sole discretion.

If the Customer decides to integrate any MT engine via their own API key, the Customer is solely responsible for the use of such MT engine and the Company shall have no responsibility regarding any MT engine integrated via the Customer’s API key.

Phrase Translate Access

Access to Phrase Translate must be in accordance with the specification of the Subscription purchased by the Customer.

 

Phrase terms of service

Thank you for your interest in Phrase Platform. Please read carefully through these Terms of Service before using Phrase Platform.

Version: 5.1, effective as of 28 October, 2022

Section 1: Introduction

These Terms of Service, along with the Subscription, constitute a legally binding agreement between the Customer and the Company as the provider and operator of Phrase Platform.

Conflicting terms and conditions of the Customer do not apply even if the Company has not expressly rejected such terms and conditions and/or renders its services without reservation in knowledge of the Customer’s terms and conditions.

Section 2: Definitions

Agreement is an agreement between the Customer and the Company, constituted by these Terms of Service and the Subscription.

CCPA means California Consumer Privacy Act of 2018 (sections 1798.100 through 1798.199).

Company is Phrase GmbH (formerly Memsource GmbH), a company with limited liability incorporated under the laws of Germany, with its registered office at ABC-Straße 4, 20354 Hamburg, VAT Number: DE265148725, registered in the Commercial register: District Court Hamburg HRB 109537.

Content is any content that the Customer uploads, submits, stores or sends to Phrase Platform.

Customer is an individual or a legal entity accepting these Terms of Service and entering into the Agreement. If the Customer uses Phrase Services on behalf of a company or another legal entity, the Customer attests that the Customer has the authority to legally bind such an entity to the Agreement, including these Terms of Service.  If the Customer is a natural person—consumer (within the meaning that the Customer is  not a legal entity or a natural person—entrepreneur), the Customer is not allowed to purchase any of Phrase paid subscription plans.

Data Protection Laws means (a) the GDPR; (b) the CCPA; and (c) all other laws concerning the processing of data relating to living persons.

Data Subject means each identified or identifiable (whether directly or indirectly) natural person to whom any Personal Data relates.

GDPR means Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Output is any content that the Customer downloads, receives, or copies from Phrase Platform.

Phrase Platform (or Phrase Services) is a subscription-based service through which the Company provides the Phrase TMS Platform or the Phrase Strings Platform.

Phrase TMS Platform is a subscription-based service through which the Company provides the translation server software, including Phrase TMS, Phrase TMS Editor, Phrase TMS Mobile App, and related documentation.

Phrase Translate is a subscription-based service provided by the Company through which the Customer may integrate and customize machine translation engines.

Phrase Strings Platform is a subscription-based service through which the Company provides the string management, including related services and documentation.

Personal Data means any information relating to an identified or identifiable living individual included in the Customer’s Content.

Personal Data Breach means any actual or suspected breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored, or otherwise processed.

Subscription is a subscription ordered via Phrase Platform, such as a monthly subscription, including any particular parameter of this subscription.

User is an individual who is the Customer’s employee or the Customer’s contractor and who is authorized by the Customer to use the Phrase Services and who has either ordered the Phrase Services on the Customer’s behalf or to whom the Customer (or the Company at the Customer’s request) has supplied a user identification and password.

Section 3: Registration

In order to use Phrase Platform, the Customer must register via the Phrase sign-up page. When registering, the Customer must use a real name. The Customer must not use a false identity, impersonate others, or otherwise misrepresent their identity.

Section 4: Entering into the agreement and the customer’s acknowledgement

The Agreement is entered into once the Customer accepts these Terms of Service and the Customer initiates the Phrase Subscription.

The Customer acknowledges that these Terms of Service are binding for the Customer’s use of Phrase Platform. By using Phrase Platform, the Customer expresses a full understanding and agreement to these Terms of Service. 

The Customer acknowledges that the Company reserves the right to amend these Terms of Service from time to time but such amendments will not apply retroactively. The Company will notify the Customer of the proposed wording of the amended Terms of Service (or only those of its clauses which are subject to amendment) at least 1 month prior to the effective date of the proposed amendment. If the Customer does not agree to the proposed amendment of these Terms of Service, the Customer has the right to refuse to grant the Company consent to such changes, provided that any consent shall not be unreasonably withheld, and to terminate the Agreement as of the day immediately preceding the effective date of the proposed amendment by sending a cancellation notice to the Company.

If the Customer does not cancel the Agreement in accordance with the previous paragraph, the amended Terms of Service will become a part of the Agreement and the Customer will be bound by these Terms of Service as of the effective date of the proposed amendment.

Section 5: Rights of use and intellectual property rights

Upon the Customer’s payment of a subscription fee to the Company or when using a free version of the Phrase Services, the Company grants the Customer a personal, non-exclusive, time-limited, non-transferable and revocable license to use Phrase Platform, for as long as the Customer complies with these Terms of Service. All rights not expressly granted in these Terms of Service are reserved.

All copyright and/or know-how and/or any other intellectual property rights in relation to any Phrase Services shall become and remain the sole and exclusive property of the Company and the Customer shall have no claim to it.

All copyright and/or know-how and/or any other intellectual property rights in relation to the Customer’s Content shall not be affected by use of the Phrase Platform. Any right to use the Content shall be transferred to the Company only where necessary for the Company to be able to provide its services agreed under the Agreement, as described below in these Terms of Service.   

Section 6: Term and termination

The term of the Agreement is determined by the Customer’s Subscription plan. The Agreement can be terminated at any time prior to the end of the agreed term of the Customer’s Subscription and becomes effective at the end of the then-current Subscription term. Otherwise, the term of the Agreement shall be extended by an additional period corresponding to the agreed term of the Customer’s Subscription. The term of the Agreement will not be extended if it was terminated by one of the parties. Notice of termination may be given electronically via Phrase Platform application user interface. Alternatively, the Customer can also contact the Company via email sales@phrase.com.

Any automatic renewal of the Agreement applies to the Customer only if the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans and to any Phrase Strings plan.

Section 7: Phrase services subscription fee

The Customer acknowledges that it is fully responsible for a timely payment of all subscription fees for the Company in line with the Customer’s  Subscription plan. If the Customer fails to pay any subscription fee or any other amount payable to the Company on its due date, the Company has the right to terminate the Customer’s account and the Agreement with immediate effect.

It is the Customer’s responsibility to comply with any obligation to pay any taxes and charges, arising from the Customer’s Subscription to Phrase Services, in addition to the subscription fee, should the Customer be or become subject to such obligations in their home country. If the Customer is a legal entity established in the Russian Federation, the Customer is solely responsible for the withholding and payment of VAT to the state budget.

If the Customer decides to terminate the Agreement prior to the end of the agreed term of the Customer’s Subscription, the Customer is not entitled to claim any part of the subscription fee which is due or has already been paid.

Section 8: Adjustment of prices

If the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans and any Phrase Strings plan, the Company reserves the right to adjust the pricing of the Subscription or any additional services to the Company’s own higher costs once per calendar year, at the beginning of the renewal period, by up to 20 percent. The Company will notify the Customer of the proposed price adjustment at least 2 months prior to the effective date of the proposed change. The change shall be deemed to have been accepted if the Customer does not object by a written notice sent to email pricing@phrase.com within 3 weeks of receiving notice of the change. If the Customer objects to the change, the Company shall have an extraordinary right to terminate the Agreement. Such termination shall be effective as of the date from which the change is to apply.

Section 9: Use of Phrase platform

The Customer is fully responsible for the use of Phrase Platform, including responsibility for compliance with all laws and regulations that are applicable to the Customer or the Content the Customer uses in connection with Phrase Platform. In particular, the Customer is responsible for ensuring that any Personal Data is allowed to be transferred to Phrase in compliance with applicable Data Protection Laws and that the Content uploaded to Phrase Platform does not violate prevailing laws or infringes third-party rights.

It is the Customer’s sole responsibility to maintain a data connection that allows the use of Phrase Platform.

The Customer may not use Phrase Platform in any unlawful manner or in any other manner that could damage, disable, or interfere with or reverse engineer Phrase Platform. The Company may, at its sole discretion, adopt rules for permitted and appropriate use of Phrase Platform and may update them from time to time. These rules shall form an inseparable part of these Terms of Service and shall be available on the Company’s website. The Customer acknowledges that the Company may implement additional technical limits on the use of the Phrase Platform to prevent any disruption of Phrase Services. These limits are available on the Phrase website.

The Company reserves the right to suspend or terminate provision of Phrase Services immediately to any User whose activity disrupts or causes harm to the Company’s infrastructure, or violates these Terms of Service, including the obligation to pay a subscription fee in line with the Customer’s Subscription plan. The Company also reserves the right to suspend or terminate provision of Phrase Services immediately to any User who is not the Customer’s employee or the Customer’s contractor.

Section 10: User access

Unless otherwise specified, Phrase Platform may not be accessed by more than the number of purchased Users; a User’s password may not be shared with any other individual; and User identification may be reassigned to a new individual only if it replaces another User who no longer requires ongoing use of the Phrase Services.

The Customer shall not sublicense or allow third parties individual user access to Phrase Services, with the exception of the Customer’s employees and contractors who are using Phrase Platform on  behalf of the Customer.

The Customer shall keep its access data to Phrase Platform secret and shall not disclose it to unauthorized third parties. If the Customer has reason to believe that an unauthorized person has gained knowledge of their access data, the Customer has to change their access data immediately.

Section 11: Warranty and liability

The Company shall provide its services to the Customer within the scope of and in material accordance with the Customer’s Subscription. Otherwise, Phrase Platform and the related documentation are provided by the Company “as is” on a commercially reasonable basis and without warranties of any kind either expressed or implied, unless such warranties are guaranteed under applicable law and cannot be limited by contract.

Although the Company strives to provide quality services to the Customer and will use reasonable efforts to provide the functionality of Phrase Platform, the Company does not provide any warranty that Phrase Platform will be error-free, uninterrupted or available at any time. The Company therefore assumes no liability for temporary non-operability or impaired accessibility of PhrasePlatform due to, but without limitation to, technical difficulties, dependence on the services of third parties and other reasons out of the Company’s control.

The Company does not provide any warranty that the Output (incl. translation memory, pre-translated, machine translated or otherwise translated documents) will be error-free and correct. The Customer is solely responsible for the final correction of the Output and its use. 

The Company is not liable for any damage, whether direct, indirect, incidental, special or consequential, including but not limited to, damage consisting in loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damage) arising out of or in connection with the Customer’s use of Phrase Platform, which has not been caused willfully or by gross negligence, unless such limitation of liability is restricted by the applicable law where limitation of liability is applied to the maximum extent permitted. Liability for bodily harm remains unaffected.

Although the Company periodically backs up data in the Phrase Platform, the Customer is solely responsible for creating backup copies of any of the Content.

Section 12: Content and data processing (DPA)

Confidentially of the content

Keeping the Customer’s Content private, confidential, and secure is an utmost priority for the Company. The Customer’s Content submitted to Phrase Platform will remain a sole property of the Customer, including the translations of the Content. The Company will not use the Customer’s Content for any purpose other than to inform the Customer of and provide the Customer with Phrase Services and to enhance Company’s services and product offerings.

The Content will be stored in the data center with respect to the purchased Subscription. For more information visit the Data Center page.

General terms concerning the processing of personal data in the content

Based on the fact that the Company processes Personal Data in the course of providing Phrase Services, for the purpose of Data Protection Laws, the Customer is the controller of the Personal Data and the Company is the processor.

Personal Data processing by the Company shall be governed by this Agreement and by any law of the European Union or any member state of the European Union, which is binding on the Company with regard to the Customer.  

The Company shall:

  • Only process Personal Data in accordance with the Customer’s documented instructions (including to the extent necessary to provide Phrase Platform and to comply with the Company’s obligations under this Agreement).
  • Ensure that any natural person acting under the Company’s authority who has access to Personal Data must only process them in accordance with the Customer’s instructions, unless required to do so by applicable law.
  • Inform the Customer if it is required by applicable law to process Personal Data other than in accordance with the Customer’s instructions, unless prohibited by law on important grounds of public interest.
  • Inform the Customer if, in the Company’s opinion, any of the Customer’s instructions would breach Data Protection Laws.
  • Assist the Customer with undertaking an assessment of the impact of processing Personal Data in Phrase Platform, and with any consultations with a supervisory authority, if and to the extent an assessment or consultation is required to be carried out under Data Protection Laws.

Details of processing activities

 

Personal Data will be processed only for the purpose of providing Phrase Services to the Customer and for the purpose of enhancing Phrase Services and product offerings. The Company will:

  • Store and backup Customer’s data.
  • Temporarily use Customer’s data to train machine learning models as described in the Phrase TMS Annex.
  • Perform trend analysis on the data and publish results of such analyses in an aggregated and anonymous manner.

The Company does not have control over the Personal Data that the Customer uploads to Phrase Platform, which means that various categories of Personal Data relating to various categories of Data Subjects may be processed in Phrase Platform, depending on the Customer’s decision.

The Company will process Personal Data for a maximum period specified in the Phrase TMS Annex and/or the Phrase Strings Annex, unless the Customer requests an extended storage period.

Data subject rights

The Company shall implement appropriate technical and organizational measures for the fulfillment of the Customer’s obligation to respond to requests by Data Subjects to exercise their rights of access, rectification or erasure, to restrict or object to the processing of Personal Data, or to data portability.

Security measures

The Company shall:

  • Take into account the state of the art, the costs of implementation, and the nature, scope, context, and purpose of processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including the risk of unauthorized or unlawful processing of Personal Data, and of accidental or unlawful loss, alteration, unauthorized disclosure or destruction of, or damage to, Personal Data. The Security clause below includes further information about the specific technical and organizational measures adopted by the Company.
  • Provide the Customer with all co-operation and assistance reasonably requested by the Customer to enable the Customer to notify the Personal Data Breach relating to the Personal Data on Phrase Platform to the relevant supervisory authority and relevant Data Subject(s) (as applicable).

Sharing of personal data

The Company shall:

  • Use only sub-processors which provide sufficient guarantees to implement measures that will ensure that the processing it carries out will meet the requirements of the GDPR and protect the rights of the Data Subjects.
  • Publish the list of sub-processors currently engaged by the Company. The list is available here and by accepting these Terms of Service and entering into the Agreement, the Customer agrees that the Company may transfer Personal Data to these sub-processors. The Company may engage additional sub-processors, however, before doing so, the Company will notify the Customer of this fact. If the Customer disagrees with the Company engaging another sub-processor, the Customer may terminate this Agreement in line with these Terms of Service. Otherwise, it will be understood that the Customer agrees with the Company engaging this new sub-processor.
  • Before disclosing Personal Data to any sub-processor, enter into a contract with that sub-processor under which the processor agrees to comply with obligations equivalent to those set out in this clause (Content and Related Data Processing Operations);
  • Remain fully liable to the Customer for any failure of any sub-processor to fulfill its obligations under its contract with the Company.
  • Before disclosing Personal Data to any of its employees and representatives, and the employees and representatives of each of its sub-processors, in each case who have access to the Personal Data, ensure that those persons are bound to hold the information in confidence to at least the same standard as required under this Agreement (whether under a written agreement or otherwise).

Access to personal data of the users

Phrase Platform allows the Customer to access certain Personal Data of the Users. This may include information provided to the Company by the Users, such as their first name, last name and email address, and also information collected by the Company through the use of Phrase Platform by the Users, such as translation time tracking. If the Customer accesses and processes this Personal Data, the Customer will be regarded as a controller of such Personal Data. If the Customer decides to process this Personal Data, the Customer hereby undertakes that the Customer will do so in line with all applicable legal requirements, in particular, that the Customer will secure an appropriate legal basis for such processing (including for transfer of this Personal Data to the Customer) and  that the Customer will notify the Users of such processing of their Personal Data if required.

Transfers of personal data

The Company shall not transfer Personal Data to, or process Personal Data in any country outside the European Economic Area, which does not provide adequate protection of Personal Data, without the Customer’s prior consent.

Compliance

The Company shall, upon Customer’s reasonable written request, provide all information necessary to demonstrate the Company’s compliance with this clause (Content and Related Data Processing Operations), and allow the Customer or an auditor appointed by the Customer to carry out audits, including inspections of facilities, equipment, documents, and electronic data, relating to the processing of Personal Data by the Company or any sub-processor, to verify compliance with this clause (Content and Related Data Processing Operations).

Termination/expiry

The Company shall, unless expressly stated otherwise in this Agreement, upon termination of this Agreement, at the Customer’s option, return the Personal Data to the Customer or to a processor nominated by the Customer or delete the Personal Data and all copies and extracts of the Personal Data unless the Company is required to retain a copy in accordance with any law of the European Union or any member state of the European Union. The Company will store Customer’s Personal Data for a maximum period specified in the Phrase TMS Annex or Phrase Strings Annex unless the Customer requests an extended storage period.

Section 13: Privacy notice

The Company will process Customer’s personal data in line with the information provided in this Privacy Notice. The Customer hereby undertakes to provide the Users with this Privacy Notice informing them about the processing of their personal data.

The Privacy Notice reflects the requirements of both the GDPR and the CCPA.

Section 14: Security

Phrase a.s. And Phrase GmbH are ISO-certified, and the Phrase Platform has been audited by independent security consultants. Please refer to the Phrase Security Statement available on the Company’s help center for more information on security.

Section 15: Governing law and enforcement

The Agreement, any obligations under it, and any non-contractual obligations arising in connection with it are governed by German law.

Any disputes, claims or issues arising in connection with the Agreement (including any matters relating to its validity, effect and interpretation) will be submitted for settlement exclusively to courts according to the place of business of Phrase GmbH. The Company may also file a lawsuit against Customers at the place where their assets are located. 

Section 16: General

The Company has a right to refer to the Customer on its website as a client of the Company, unless the Customer expressly revokes such right in writing.

Any notices and communication between the Customer and the Company must be sent electronically via Phrase Platform application user interface. Alternatively, the Customer can also use the “contact us” form on https://phrase.com/general-inquiries/.

Effective as of: 28 October 2022

Version: 5.1

Phrase TMS annex

This Annex applies if the Customer purchases Phrase TMS Platform as a part of the Subscription. Phrase TMS Platform will be provided in accordance with these Terms of Service.

Fair use policy

This Fair Use Policy applies to the Customer only if the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans. The Company typically does not limit the number of words that the Customer uploads to Phrase Platform in these subscription plans and expects that the Customer’s use will be fair. For the purpose of these Terms of Service, the Customer’s use of Phrase Platform is fair if it does not exceed the fair use allowance. 

The fair use allowance is a word volume calculated in the following way: 300 words for each EUR (one euro) of the Customer’s base subscription fee for the Phrase Platform. Words are counted as source words in newly created jobs times the number of target languages. Words are counted towards the “word volume” only once—when a job is created. The job can then be analyzed, translated, and otherwise processed any number of times by any number of users without any impact on the word volume.

Should the Customer’s word volume exceed the volume defined as fair use in any three-month period by more than 20%, the Company has the right to initiate a re-negotiation of the subscription terms with the Customer. If no agreement is reached between the Customer and the Company within 30 days, the Company may terminate the Customer’s account and the Agreement with a 30-day notice period during which the Customer may use their account in line with these Terms of Service and by respecting the fair use policy.

Example: If the Customer’s monthly base subscription fee is EUR 500, then the Customer’s monthly fair use allowance is 150,000 words monthly. If the Customer exceeds such volume in any given 3-month period by 20%, i.e. would reach 540,000 source words or more in newly created jobs, then the Company may notify the Customer and initiate re-negotiation of the Customer’s subscription terms.

API access

Access to Phrase Services via the API is subject to usage limits. The number of permitted calls per logged in user is 6,000 per minute and 2,000 per minute for the users who are not logged in. Should the Customer’s number of calls exceed these usage limits more than once in any given day, the Company has the right to interrupt the Customer’s access to Phrase Platform and initiate re-negotiation of the Customer’s subscription terms. If no agreement is reached between the Customer and the Company within 30 days, The Company may terminate the Customer’s account and the Agreement with a 30-day notice period during which the Customer may use their account in line with these Terms of Service and usage limits contained herein.

Machine Learning

The Company may use the data that the Customer uploads to the Phrase Platform to train the Company’s machine learning (ML) models in order to enhance Phrase Services. The ML models transform the data into anonymous patterns that are then subject to algorithmic evaluation. The Company will use 3 different ML models:

  • Models that do not generate textual output. Whether these are generic models available to all customers or customized models available only to a single customer, the Company will train such models on data extracted and aggregated from all customers. The Company will not share this training data with any third parties, any ML models training will be performed in the environment of Phrase Platform.
  • Models that generate text (including machine translation) that are generic and available to all customers. The Company will not use any Customer data to train these models.
  • Models that generate text (including machine translation) that are customized or adapted to a specific Customer. The Company will train these models on the data of this specific Customer with an explicit consent or request and these models are available to only this Customer. The Company may use services of third parties to train these models, in which case the Company will share the training data with this third party. In such a case, the third party is only allowed to use the training data to train the model for the specific Customer and is not allowed to use the data for anything else.

Once the data is changed or deleted from the Content, the data is deleted within no more than 90 days also from the ML training and only the ML models remain. For more information visit the Artificial Intelligence and Machine Learning FAQ

Data Processing Duration

The Company will process Personal Data for a maximum period of one year from when they were first uploaded to Phrase Platform, unless the Customer requests an extended storage period.

Data processing termination/expiry

The Company will store Customer’s Personal Data for a maximum period of one year from when they were first uploaded to Phrase Platform unless the Customer requests an extended storage period.

 

Phrase Strings annex

This Annex applies if the Customer purchases Phrase TMS Platform as a part of the Subscription. Phrase TMS Platform will be provided in accordance with these Terms of Service.

Data Processing Duration

The company will process Personal Data for the entire period from the date it is first uploaded to Phrase Platform, until the Customer requests its deletion.

Data processing termination/expiry

The company will process Personal Data for the entire period from the date it is first uploaded to Phrase Platform, until the Customer requests its deletion.

Phrase Translate annex

This Annex applies if the Customer purchases Phrase Translate as a part of the Subscription. Phrase Translate will be provided in accordance with these Terms of Service. 

Although the Company strives to provide quality services to the Customer and will use reasonable efforts to provide the best functionality of Phrase Translate, the Company does not provide any guarantee as to what machine translation (MT) engines will be able to be integrated and used within Phrase Translate. The Company reserves the right to add and to remove MT engines at its sole discretion.

If the Customer decides to integrate any MT engine via their own API key, the Customer is solely responsible for the use of such MT engine and the Company shall have no responsibility regarding any MT engine integrated via the Customer’s API key.

Phrase Translate Access

Access to Phrase Translate must be in accordance with the specification of the Subscription purchased by the Customer.

Phrase利用規約

This Japanese version of the Phrase Terms of Service forms an unofficial translation of the official legal document and only the English version of the Phrase Terms of Service is legally binding.

本利用規約の日本語版は、正式な法的文書を非公式に翻訳したものであり、英語版の利用規約のみが法的拘束力を有します。

第1節:はじめに

本利用規約とサブスクリプションプランは、Phraseプラットフォームの提供および運営会社である弊社とお客様の間で締結され、法的拘束力を伴います。

本規約に矛盾するお客様側の利用規約は、弊社がそのような利用規約を明示的に拒否していない、および/またはお客様の利用規約を承知の上でサービスを提供している場合でも適用されません。

第2節:定義

本件契約とは、本規約およびサブスクリプションによって構成される、お客様と弊社との間の契約です。

CCPAとは、2018年のカリフォルニア州消費者プライバシー法(セクション1798.100から1798.199)をいいます。

弊社とは、チェコ共和国の法律に基づいて設立された株式会社Phrase a.s.(旧Memsource a.s.)を指し、チェコ共和国プラハ地方裁判所の管轄の下、セクションB 20324に、所在地:Spalena 51, Prague 1、登記番号:247 07 139 として商業登記されています。

コンテンツとは、お客様がPhraseプラットフォームにアップロード、移送、保存、送信するすべてのコンテンツをいいます。

お客様とは、本規約に同意して本件契約を締結した個人または法人です。Phraseサービスを会社やその他の法人としてご利用になる場合、お客様は同組織を本規約を含む本件契約に法的に拘束させる権限をもつことを表明するものとします。  消費者である場合(法人または個人事業主でない方)は、Phraseの有料エディションを購入することはできません。

データ保護法とは、(a)GDPR、(b)CCPA、および(c)生存する者に関する情報の処理に関するその他すべての法律をいいます。

データ主体とは、個人データに関連し、直接的または間接的に特定された、または特定可能な自然人をいいます。

GDPR とは、個人データの処理および自由な移転に関して自然人の権利を保護するために設けられた「規則 2016/679(EU一般データ保護規則)」をいい、これまでの「Directive 95/46/EC(一般データ保護指令)」に置き換わる規制です。

アウトプットとは、お客様がPhraseプラットフォームからダウンロード、受信、コピーするすべてのコンテンツをいいます。

PhraseプラットフォームPhraseサービス)は、弊社がPhrase TMSプラットフォームやPhrase Stringsプラットフォームを提供するサブスクリプション制のサービスです。

Phrase TMSプラットフォームは、Phrase TMS、Phrase TMSエディタ、Phrase TMSモバイルアプリ、および関連文書を含む、翻訳に関連した弊社のサーバーソフトウェアをサブスクリプション制で提供するサービスです。

Phrase Translateは、お客様が機械翻訳エンジンを統合およびカスタマイズできる、弊社が提供するサブスクリプションベースのサービスです。

Phrase Stringsプラットフォームは、弊社が関連サービスや文書を含む文字列管理を提供するサブスクリプション制のサービスです。

個人データとは、お客様のコンテンツに含まれる、特定された、および特定可能な生存する個人に関する情報をいいます。

個人データの漏洩とは、送信、保存、その他の処理の対象である個人データへの不正アクセス、およびその偶発的または不法な損壊、紛失、改変、不正開示につながる、実際の、もしくは疑われるセキュリティ侵害をいいます。

サブスクリプションプランとは、Phraseプラットフォームを通じて申し込まれる、月額契約などのあらゆる形態のサブスクリプションをいいます。

ユーザーとは、お客様の従業員またはお客様の請負者で、お客様からPhraseサービスを使用する許可を与えられ、お客様に代わってPhraseサービスに登録するか、お客様(またはお客様のご要望に応じて弊社)によってユーザーIDとパスワードを提供された個人です。

第3節:登録手続き

Phraseプラットフォームをご利用いただくには、お客様はPhraseサインアップページで登録する必要があります。ご登録時には、お客様の本名をご使用ください。ご登録時には、実名をご使用いただき、偽名を使用したり、他人になりすましたり、身元の偽装を行ったりしないでください。

第4節:本件契約の締結とお客様の同意

お客様が本規約に同意し、Phraseのサブスクリプションプランを開始すると、本件契約が締結されます。

お客様は、Phraseプラットフォームをご利用いただくにあたり、本規約が拘束力をもつことに同意するものとします。Phraseプラットフォームを使用することにより、お客様は本規約を完全に理解し、同意するものとします。

お客様は、弊社が本規約を随時改変する権利を保持することに同意するものとします。ただし、そのような修正が遡及的に適用されることはありません。弊社は、修正案の発効日の少なくとも1ヶ月前までに、本規約の修正案(または修正の対象条項のみ)をお客様に通知します。本規約の修正案に同意しない場合、お客様は、あらゆる同意が不合理に留保されないことを条件に、お客様は弊社によるそのような変更への同意を拒否する権利を持ち、弊社に解約を通知することにより、修正案の発効日の直前の日に本件契約を終了する権利を有します。

上記に従って本件契約を解約しない場合は、修正された利用規約が本件契約の一部となり、お客様は、修正案の発効日をもって本利用規約に拘束されます。

第5節:使用権と知的財産権

Phraseに利用料を支払う、またはPhraseサービスの無料版を利用するお客様が本規約を遵守する限りにおいて、弊社はPhraseプラットフォームを利用するための非独占的かつ期限付きの、個人用ライセンスを付与するものとします。本ライセンスは、譲渡不可能かつ取消可能です。本規約で明示的に付与されていないすべての権利は留保されます。

Phraseサービスに関連する著作権や、ノウハウ、その他の知的所有権は弊社の排他的独占所有権であり、お客様はいかなる請求もできません。

お客様のコンテンツに関連するすべての著作権、ノウハウ、その他の知的財産権は、Phraseプラットフォームの使用によって影響を受けないものとします。コンテンツを使用する権利は、弊社が本件契約に基づいて合意したサービスを提供するために必要な場合に限り、以下の利用規約に記載するとおり、弊社に譲渡されるものとします。

第6節:契約期間と終了

本件契約の期間は、お客様のサブスクリプションプランによって決定されます。本件契約は、お客様のサブスクリプションプランの合意された期間の終了前にいつでも終了することができ、その時点で有効なサブスクリプションプランの期間終了時に効力を発揮します。それ以外の場合、本件契約の期間は、お客様のサブスクリプションプランの合意された期間に対応する追加の期間延長されます。本件契約の期間は、いずれかの当事者によって終了された場合、延長されません。終了の通知は、Phraseプラットフォームのアプリケーションユーザーインターフェースを介して電子的に行うことができます。または、お客様はメール(sales@phrase.com)でお問い合わせいただくことも可能です。

本件契約の自動更新は、お客様がチームスタート、チーム、アルティメットやその他のPhrase Stringsプランなどのユーザーごとに課金されるエディションを契約している場合に適用されます。

第7節:Phraseサービスのサブスクリプション料金

お客様は、契約プランに応じた弊社の利用料金を、期限内に支払う責任を負うことに同意します。サブスクリプション料金およびその他の支払いが期限内に行われなかった場合、弊社はただちにお客様のアカウントおよび本件契約を終了する権利を有します。

Phraseサービスのサブスクリプション料金に加え、お客様が居住する国でPhraseのサブスクリプションに付随する公租公課を支払う義務が生じた場合、かかる義務を遵守する責任があります。お客様がロシア連邦で設立された法人である場合、お客様は、国家予算に対するVATの源泉徴収および支払いについて単独で責任を負います。

お客様は、サブスクリプションプランの合意された期間の終了前に本件契約を終了する場合、お客様は支払期日が到来した、またはすでに支払われたサブスクリプション料金を請求する権利を有さないことに同意します。

第8節:価格の調整

お客様がチームスタート、チーム、アルティメットなどのユーザーごとに課金されるエディションかいずれかのPhrase Stringsプランを契約している場合、弊社はサブスクリプションプランまたは追加サービスの価格を、暦年に一度、更新期間の開始時に最大20%まで、弊社自身のコスト増加に合わせて調整する権利を留保します。弊社は、変更案の発効日の2ヶ月前までに、価格調整案についてお客様に通知します。お客様が変更通知を受領してから3週間以内にpricing@phrase.com宛てに書面による通知を送付して異議を唱えなかった場合、変更は承諾されたものとみなされます。お客様が変更に異議を唱えた場合、弊社は本件契約を終了する特別な権利を有するものとします。当該終了は、変更が適用される日から効力を生じるものとします。

第9節:Phraseプラットフォームの使用

お客様は、Phraseプラットフォームの利用に関わる一切の責任を負います。これには、Phraseプラットフォームに関連して利用するコンテンツおよびお客様に対して適用されるすべての法律および規制を遵守することが含まれます。特に、お客様は、適用されるデータ保護法に従って個人データがPhraseに送信され、Phraseプラットフォームにアップロードされたコンテンツが現行法に違反しておらず、第三者の権利を侵害していないことを保証する責任があります。

Phraseプラットフォームを使用可能にするためのデータ接続の維持について、お客様は単独で責任を負います。

お客様は、Phraseプラットフォームを利用するにあたり、Phraseプラットフォームへの損傷、無効化、妨害、もしくはリバースエンジニアリングが生じる可能性のある不法なもしくはその他の方法で利用することは禁止されています。弊社は独自の裁量により、Phraseプラットフォームの許諾範囲内での適切な利用のための規則を定めることができ、かつ随時更新できるものとします。これらの規則は、本利用規約の不可分な一部を構成し、弊社のウェブサイトで閲覧できます。お客様は、Phraseサービスの中断を防止するために、弊社がPhraseプラットフォームの使用に追加の技術的制限を実装する場合があることに同意するものとします。これらの制限は、Phraseのウェブサイトで確認できます。

Phraseはすべてのユーザーに対して、Phraseのインフラストラクチャーへの妨害行為、もしくは損害を生じさせる行為が認められた場合、またはご利用エディションに応じたご利用料金の支払義務を含む本件規約への違反があった場合に、ただちに本サービスの提供を停止または終了する権利を有します。また弊社は、お客様の従業員または請負者以外のすべてのユーザーに対してもPhraseサービスの提供をただちに停止または終了する権利を有します。

第10節:ユーザーのアクセス

特に指定のない限り、購入したユーザー数以上の人数でPhraseプラットフォームを使用することはできません。すなわち、ユーザーのパスワードを複数人で共有してはいけません。また、ユーザーIDは、Phraseサービスの利用が不要になったユーザーと入れ替わる場合に限り、新たに別の人に割り当てることができます。

お客様は、お客様に代わってPhraseプラットフォームを使用しているお客様の従業員および請負者以外の第三者に対してPhraseのサービスへ個人ユーザーとしてのアクセスを許可したり、サブライセンスをしたりすることはできません。

お客様は、Phraseプラットフォームへのアクセスデータを秘密にしておき、権限のない第三者に開示してはなりません。権限のない人物がアクセスデータについて知ったとお客様が信じるに足る理由がある場合、お客様は直ちにアクセスデータを変更する必要があります。

第11節:保証と責任

弊社は、お客様のサブスクリプションの範囲内で、かつ、お客様のサブスクリプションに従って、お客様にサービスを提供するものとします。それ以外の場合、Phraseプラットフォームおよび関連文書は、適用法の下で保証され、契約によって制限されない限り、弊社が商業上合理的に現状有姿で提供するものであり、明示的・黙示的を問わず、いかなる保証も伴いません。

弊社はお客様に質の高いサービスを提供するよう努めており、Phraseプラットフォームの機能を提供するために合理的な努力を尽くしますが、Phraseプラットフォームにエラーや障害がなく、いつでも利用可能であるという保証は一切いたしません。したがって、技術的な問題、第三者のサービスに起因する問題、その他の制御できない理由(ただしこれらに限定されない)によって、Phraseプラットフォームが一時的に操作不能やアクセス性低下の状態になっても、弊社はいかなる責任も負いません。

また、弊社は翻訳メモリ、一括翻訳、機械翻訳、その他の翻訳された書類を含むMemsourceのアウトプットがエラーのない正しい状態であるという保証も一切いたしません。アウトプットの最終的な修正およびその利用に対するすべての責任はお客様が負うものとします。

弊社は、故意または重過失による場合を除き、お客様によるPhraseプラットフォームの利用から生じる利益、信用、使用、データ、またはその他の無形資産の損失を含むがこれに限定されない、いかなる直接的、間接的、付随的、特別または派生的な損害に対しても、たとえかかる損害の可能性について弊社が知らされていたとしても、責任を負いません。ただし、これは責任の制限が許容される最大限の範囲で適用される適用法によって制限されている場合を除きます。身体的危害に対する責任はこの影響を受けません。

弊社はPhraseプラットフォームのデータを定期的にバックアップしていますが、すべてのコンテンツのバックアップを作成する責任は、お客様ご自身が全面的に負うものとします。

第12節:コンテンツとデータ処理(DPA)

コンテンツの守秘義務

お客様のコンテンツを非公開に保ち、その機密性、安全性をお守りすることは、弊社の最優先事項です。Phraseプラットフォームにアップロードされるお客様のコンテンツは、その翻訳も含め、お客様のみが所有するものです。お客様に対するPhraseサービスの提供とこれについての通知、および弊社のサービスと製品の向上以外の目的で、弊社がお客様のコンテンツを使用することはありません。

コンテンツは、購入したサブスクリプションに関してデータセンターに保存されます。詳細については、データセンターのページを参照してください。

コンテンツ内の個人データの処理に関する一般条項

弊社がPhraseサービスを提供する過程の一部として個人データを処理するため、データ保護法上はお客様が個人データの管理者(Controller)、弊社が処理者(Processor)に該当します。

弊社による個人データの処理は、本件契約に加え、お客様に関して弊社を法的に拘束するEUおよびEU加盟国のすべての法律に準拠します。

弊社は以下を行います。

  • Phraseプラットフォームの提供および本契約が定める弊社の義務の遵守に必要な範囲を含み、お客様の文書による指示に従ってのみ個人データを処理する。
  • 適用法令による要請がある場合を除き、個人データにアクセス可能な弊社権限下の自然人は、お客様の指示に従ってのみ個人データを処理することを保証する。
  • 重要な公益的根拠に基づいて法律で禁止されている場合を除き、適用法令によってお客様の指示に従わない方法で個人データを処理する必要がある場合は、お客様に通知する。
  • お客様のなんらかの指示がデータ保護法に違反しかねないと弊社が判断した際は、お客様に通知する。
  • データ保護法に基づきPhraseプラットフォーム内の個人データ処理から生じる影響について評価を行い、または監督当局と協議を行うことが義務付けられた場合、かかる評価または協議においてお客様に協力する。

処理内容の詳細

 

個人データの処理は、お客様にPhraseサービスを提供し、Phraseサービスと製品を向上させる目的でのみ行われます。弊社が行うのは以下です。

  • お客様のデータの保存とバックアップ
  • Phrase TMSの付属文書に記載の通り、機械学習モデルの訓練のためにお客様のデータを一時的に使用
  • トレンド分析の実施と、そうした分析の結果の集合的かつ匿名性を担保した形での公表

どのような個人データをPhraseプラットフォームにアップロードするかはお客様次第です。つまり、お客様の判断次第で、様々なカテゴリーのデータ主体に関連する様々なカテゴリーの個人データがPhraseプラットフォーム上で処理されるということです。

お客様が保存期間延長の要請をしない限り、弊社が個人データを処理する期間は、Phrase TMSの付属文書および/またはPhrase Stringsの付属文書に記載の最長期間です。

データ主体の権利

データ主体から自身の個人データへアクセスし、これを訂正もしくは削除する権利を行使する要請、個人データの処理を制限しもしくはこれに異議を唱える要請、またはデータポータビリティの要請があった場合に、お客様がその要請に応える義務を遂行できるように、弊社は適切な技術的および組織的措置を講じます。

セキュリティ対策

弊社は以下を行います。

  • データ処理の最新技術、実施費用、性質、範囲、文脈、目的、そして自然人の権利と自由を脅かすリスクの発生可能性と重大性を考慮に入れ、個人データに不正なもしくは不法な処理が行われたり、不正に開示されたり、または偶発的もしくは不法に喪失、改変、破棄、損傷されたりするリスクに応じたセキュリティレベルを確保するための適切な技術的および組織的措置を講じ、維持する。弊社が実際に採用している技術的および組織的措置の詳細については、以下のセキュリティ条項をご覧ください。
  • お客様が、Phraseプラットフォーム上の個人データに関わる漏洩を、関連する監督当局およびデータ主体(該当する場合)に通知できるように、お客様の合理的な要請に応え、最大限の協力と支援を提供する。

個人データの共有

弊社は以下を行います。

  • データを処理するにあたり、GDPRの要件を満たしながら、データ主体の権利を保護する手段を講じていることを十分に保証する復処理者(Sub-processor)のみを使用する。
  • 現時点で弊社が起用している復処理者のリストを公開する。復処理者のリストはこちらでご確認いただけます。本規約に同意して本件契約を締結することにより、弊社が当該復処理者に個人データを転送してもいいとお客様が同意したこととなります。弊社が将来的にそれ以外の復処理者を起用することもあり得ますが、その場合は事前にお客様に通知します。弊社が別な復処理者を起用することにお客様が同意しない場合、お客様は本規約に従って本件契約を解除することができます。解除しない場合は、弊社が新しい復処理者を起用することに同意したものとみなされます。
  • 復処理者に個人データを開示する前に、当該処理者が本項(お客様のコンテンツと関連データ処理作業)で規定されている内容と同等の義務を遵守することを定めた契約を当該復処理者と締結する。
  • 弊社との契約に基づく義務を復処理者が履行しなかった場合、お客様に対し弊社が全面的に責任を負う。
  • 復処理者の従業員や代理人、およびその下位復処理者の従業員や代理人に個人データを開示する前に、個人データにアクセスできる者は、情報の機密性を本件契約で義務付けられる基準以上に保たなければならないことを書面による合意もしくはその他の方法にて確保する。

ユーザーの個人データへのアクセス

Phraseプラットフォームでは、お客様のユーザーの個人データの一部にお客様がアクセスできるようになっています。ここでアクセス可能な情報は、お客様のユーザーが弊社に提供した情報(姓名、メールアドレスなど)や、お客様のユーザーがPhraseプラットフォームを使用することにより弊社が収集した情報(翻訳作業時間のトラッキングなど)です。お客様がこのように個人データにアクセスし処理した場合、お客様は当該個人データの管理者とみなされます。お客様がこのような個人データを処理することを選択なされた場合、お客様は本項により、すべての法的要件に従って処理することを約束することになります。特に、当該処理(当該個人データをお客様へ転送することを含みます)を行う適切な法的根拠を確保すること、また必要に応じて、ユーザーに対し各人の個人データの当該処理について通知することを約束することになります。

個人データの転送

弊社は、お客様の事前の同意を得ることなく、個人データを十分に保護しない欧州経済地域以外の国へ個人データを転送したり、当該地で個人データの処理を行ったりすることはありません。

コンプライアンス

弊社は、お客様の書面による合理的な要請に基づき、本項(お客様のコンテンツと関連データ処理作業)を遵守していることを証明するために必要なすべての情報を提供し、お客様もしくはお客様が任命した監査人が、本項(お客様のコンテンツと関連データ処理作業)が遵守されていることを確認するために、弊社もしくは復処理者による個人データの処理に関連した施設、設備、書類、電子データの査察を含む、監査を行うことを認めます。

解除/満了

本件契約に明示的に別段の定めがない限り、弊社は、本件契約の解除に伴い、お客様の選択に応じて、個人データをお客様にもしくはお客様が指定した処理者に返却するか、または個人データとそのすべてのコピーおよび抽出データを削除します。ただし、EUまたはEU加盟国の法律により弊社がコピーを保持することを求められる場合は例外とします。お客様が保存期間延長の要請をしない限り、弊社がお客様の個人データを保存する期間は、Phrase TMSの付属文書またはPhrase Stringsの付属文書に記載の最長期間です。

第13節:プライバシーに関する通知

弊社は、このプライバシーに関する通知に記載されている情報に基づき、お客様の個人データを処理します。お客様は、本項により、お客様のユーザーの個人データの処理について説明するこちらのプライバシーに関する通知を、お客様のユーザーに周知することを約束することになります。

プライバシーに関する通知には、GDPRとCCPAの両方の要件が反映されています。

第14節:セキュリティ

Phrase a.s.とPhrase GmbHはISO認証を取得しており、Phraseプラットフォームは、独立セキュリティコンサルタントによる監査を受けています。セキュリティの詳細については、弊社のヘルプセンターにてPhraseのセキュリティについてをご参照ください。

第15節:準拠法と履行

本契約とそれに基づくあらゆる義務、およびそれに関連して生じる契約によらない義務のすべては、チェコ共和国の法律に準拠します。

本件契約に関して生じる一切の紛争、申立て、問題(本件契約の有効性、効力、解釈に関する事項を含みます)は、(a)事物管轄権を有する第一審裁判所が裁判所(district court)である場合は、プラハ1区の裁判所(the District Court for Prague 1)に、(b)事物管轄権を有する第一審裁判所が地方裁判所(regional court)である場合はプラハ地方裁判所(the Municipal Court in Prague)のいずれかに限定して付託され、これを解決するものとします。

第16節:一般

弊社は、お客様が書面で明示的にその権利を取り消さない限り、弊社のウェブサイト上でお客様を弊社の顧客として紹介する権利を有します。

お客様と弊社間の通知や連絡は、Phraseプラットフォームアプリケーションのユーザーインターフェースを介して電子的に行われます。また、 『お問い合わせ』フォームもご利用いただけます。

Phrase TMS付属文書

この付属文書はお客様がサブスクリプションの一部としてPhrase TMSプラットフォームをご購入いただいた場合に適用します。Phrase TMSプラットフォームはこの利用規約に基づいて提供されます。

公正利用規定

この公正利用規定は、お客様がチームスタート、チーム、アルティメットなどのユーザーごとに課金されるエディションを契約している場合に適用されます。弊社は、お客様が公正に利用されることを前提としており、通常はこれらのエディションを契約しているお客様がPhraseプラットフォームにアップロードする単語の数を制限することはありません。本規約では、公正利用の許容量を超えない限り、お客様によるPhraseプラットフォームの利用は公正とみなされます。

以下の方法で算出される単語数が公正利用の許容量となります。Phraseプラットフォームに対するお客様の基本サブスクリプション料金の1ユーロあたり300ワードで算出される単語数。単語数は、新しく作成されたジョブの原文単語数に訳文言語数を乗じて算出されます。原文の単語が単語数としてカウントされるのは、ジョブが作成されたときの1回のみです。ジョブが作成された後は、解析、翻訳、その他の処理を行う回数にも、処理を行うユーザー数にも関係なく、再び単語数としてカウントされることはありません。

お客様が、任意の3ヶ月間に公正利用の許容量として定義される単語数を20%以上超過してジョブを作成した場合、弊社はお客様とサブスクリプション条件について再交渉を開始する権利を有します。弊社とお客様との間の協議が30日以内に合意に達しない場合、弊社は30日前の事前通達の上、お客様のアカウントおよび本件契約を終了することができます。なお、30日間の事前通達の期間中は、本規約に従った、かつ公正利用規定に応じた使用が認められます。

例:お客様の月額基本サブスクリプション料金が500ユーロの場合、お客様の公正利用の月次許容量は15万ワードとなります。任意の3ヶ月間にこの許容量を20%超過した場合、つまり3ヶ月間に新しく作成されたジョブの原文単語数が54万ワードを超えた場合、弊社はお客様に通知し、お客様のサブスクリプション条件の再交渉を開始することができます。

APIによるアクセス

APIを介したPhraseのサービスへのアクセスには使用制限があります。許容されるコール数は、ログインしたユーザーが毎分6,000回、ログインしていないユーザーが毎分2,000回です。コール数がこれらの使用制限を任意の日に2回以上超えた場合、弊社はお客様によるPhraseプラットフォームへのアクセスを停止するとともに、お客様とサブスクリプション条件について再交渉する権利を有します。弊社とお客様との間の協議が30日以内に合意に達しない場合、弊社は、お客様のアカウントおよび本件契約を終了することができます。なお、30日間の事前通達の期間中は、本規約とここに提示された使用制限に応じた使用が認められます。

機械学習

弊社は、お客様がPhraseプラットフォームにアップロードしたデータをサービス向上を目的として弊社の機械学習(ML)モデルの訓練のために使用できるものとします。MLモデルはデータを匿名パターンに変換し、当該パターンはアルゴリズムによって評価されます。弊社は3つの異なるMLモデルを使用します。

  • テキスト出力を生成しないモデル。これらがすべての顧客が利用できる汎用モデルであるか、あるいは単一の顧客のみが利用できるカスタマイズされたモデルであるかに関わらず、弊社はすべての顧客から抽出および集計されたデータに基づいてこのようなモデルをトレーニングします。弊社は、このトレーニングデータを第三者と共有することはなく、すべてのMLモデルのトレーニングはPhraseプラットフォーム環境内で実行されます。
  • 汎用的ですべてのお客様が利用可能なテキスト(機械翻訳を含む)を生成するモデル。弊社は、このモデルのトレーニングにお客様のデータを使用することはありません。
  • 特定のお客様に合わせてカスタマイズまたは適合されたテキスト (機械翻訳を含む) を生成するモデル。弊社は、明示的な同意または要請に基づいて、特定の顧客のデータに基づいてこのモデルをトレーニングし、この顧客のみが利用できるようにします。弊社は、これらのモデルをトレーニングするために第三者のサービスを使用することがあり、その場合、弊社はトレーニングデータをこの第三者と共有します。このような場合、第三者は、特定の顧客のモデルをトレーニングするためにのみトレーニングデータを使用することが許可され、それ以外の目的でデータを使用することは許可されません。

データが変更またはコンテンツから削除されると、データはMLトレーニングからも90日以内に削除され、MLモデルのみが残ります。詳細については、 人工知能と機械学習に関するFAQをご覧ください。

データ処理期間

お客様が保存期間延長の要請をしない限り、弊社が個人データを処理する期間は、データがPhraseプラットフォームにアップロードされた時点から最大1年間です。

データ処理の解除/満了

お客様が保存期間延長の要請をしない限り、弊社が個人データを保存する期間は、データがPhraseプラットフォームにアップロードされた時点から最大1年間です。

 

Phrase Strings付属文書

この付属文書はお客様がサブスクリプションの一部としてPhrase TMSプラットフォームをご購入いただいた場合に適用します。Phrase TMSプラットフォームはこの利用規約に基づいて提供されます。

データ処理期間

弊社は個人データがPhraseプラットフォームにアップロードされた日から、お客様がその消去を要求するまでの全期間の間、個人データを処理します。

データ処理の解除/満了

弊社は個人データがPhraseプラットフォームにアップロードされた日から、お客様がその消去を要求するまでの全期間の間、個人データを処理します。

Phrase Translate付属文書

この付属文書はお客様がサブスクリプションの一部としてPhrase Translateをご購入いただいた場合に適用します。Phrase Translateはこの利用規約に基づいて提供されます。

弊社はお客様への質の高いサービスの提供に努め、最高の機能をPhrase Translateに備えるために相応な努力を払いますが、弊社はPhrase Translateに統合され、使用される機械翻訳(MT)エンジンに関していかなる保証もしません。弊社はMTエンジンを単独の判断で追加および削除する権利を有します。

お客様が自身のAPIキー経由でMTエンジンを統合する場合は、お客様はそうしたMTエンジンに関して単独で責任を持ち、弊社はお客様のAPIキー経由で統合されたいかなるMTエンジンに関しても責任を負いません。

Phrase Translateへのアクセス

Phrase Translateへのアクセスは、お客様によって購入されたサブスクリプションの仕様に従うものとします。

Memsource terms of service

Thank you for your interest in Memsource Platform. Please read carefully through these Terms of Service before using Memsource Platform.

Section 1: Introduction

These Terms of Service , along with the Subscription, constitute a legally binding agreement between the Customer and the Company as the provider and operator of Memsource Platform.

Conflicting terms and conditions of the Customer do not apply even if the Company has not expressly rejected such terms and conditions and/or renders its services without reservation in knowledge of the Customer’s terms and conditions.

Section 2: Definitions

Agreement is an agreement between the Customer and the Company, constituted by these Terms of Service and the Subscription.

CCPA means California Consumer Privacy Act of 2018 (sections 1798.100 through 1798.199).

Company is Memsource a.s., a joint stock company incorporated under the laws of the Czech Republic, with its registered office at Spalena 51, Prague 1, Identification Number: 247 07 139, registered in the Commercial Register under file number B 20324, maintained by the Municipal Court in Prague, Czech Republic.

Content is any content that the Customer uploads, submits, stores or sends to Memsource Platform.

Customer is an individual or a legal entity accepting these Terms of Service and entering into the Agreement. If the Customer uses Memsource Services on behalf of a company or another legal entity, the Customer attests that the Customer has the authority to legally bind such an entity to the Agreement, including these Terms of Service.  If the Customer is a natural person—consumer (within the meaning that the Customer is  not a legal entity or a natural person—entrepreneur), the Customer is not allowed to purchase any of Memsource paid subscription plans.

Data Protection Laws means (a) the GDPR; (b) the CCPA; and (c) all other laws concerning the processing of data relating to living persons.

Data Subject means each identified or identifiable (whether directly or indirectly) natural person to whom any Personal Data relates.

GDPR means Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Memsource Platform (or Memsource Services) is a subscription-based service through which the Company provides the translation server software, including Memsource, Memsource Editor, Memsource Mobile App, and related documentation.

Memsource Translate is a subscription-based service provided by the Company through which the Customer may integrate and customize machine translation engines.

Output is any content that the Customer downloads, receives, or copies from Memsource Platform.

Personal Data means any information relating to an identified or identifiable living individual included in the Customer’s Content.

Personal Data Breach means any actual or suspected breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored, or otherwise processed.

Subscription is a subscription ordered via Memsource Platform, such as a monthly subscription, including any particular parameter of this subscription.

User is an individual who is the Customer’s employee or the Customer’s contractor and who is authorized by the Customer to use the Memsource Services and who has either ordered the Memsource Services on the Customer’s behalf or to whom the Customer (or the Company at the Customer’s request) has supplied a user identification and password.

Section 3: Registration

In order to use Memsource Platform, the Customer must register via the Memsource sign-up page. When registering, the Customer must use a real name. The Customer must not use a false identity, impersonate others, or otherwise misrepresent their identity.

Section 4: Entering into the agreement and the customer’s acknowledgment 

The Agreement is entered into once the Customer accepts these Terms of Service and the Customer initiates the Memsource Subscription.

The Customer acknowledges that these Terms of Service are binding for the Customer’s use of Memsource Platform. By using Memsource Platform, the Customer expresses a full understanding and agreement to these Terms of Service. 

The Customer acknowledges that the Company reserves the right to amend these Terms of Service from time to time but such amendments will not apply retroactively. The Company will notify the Customer of the proposed wording of the amended Terms of Service (or only those of its clauses which are subject to amendment) at least 1 month prior to the effective date of the proposed amendment. If the Customer does not agree to the proposed amendment of these Terms of Service, the Customer has the right to terminate the Agreement as of the day immediately preceding the effective date of the proposed amendment by sending a cancellation notice to the Company.

If the Customer does not cancel the Agreement in accordance with the previous paragraph, the amended Terms of Service will become a part of the Agreement and the Customer will be bound by these Terms of Service as of the effective date of the proposed amendment.

Section 5: Rights of use and intellectual property rights

Upon the Customer’s payment of a subscription fee to the Company or when using a free version of the Memsource Services, the Company grants the Customer a personal, non-exclusive, time-limited, non-transferable and revocable license to use Memsource Platform, for as long as the Customer complies with these Terms of Service. All rights not expressly granted in these Terms of Service are reserved.

All copyright and/or know-how and/or any other intellectual property rights in relation to any Memsource Services shall become and remain the sole and exclusive property of the Company and the Customer shall have no claim to it.

All copyright and/or know-how and/or any other intellectual property rights in relation to the Customer’s Content shall not be affected by use of the Memsource Platform. Any right to use the Content shall be transferred to the Company only where necessary for the Company to be able to provide its services agreed under the Agreement, as described below in these Terms of Service.   

Section 6: Term and termination

The term of the Agreement is determined by the Customer’s Subscription plan. The Agreement can be terminated at any time prior to the end of the agreed term of the Customer’s Subscription and becomes effective at the end of the then-current Subscription term. Otherwise, the term of the Agreement shall be extended by an additional period corresponding to the agreed term of the Customer’s Subscription. The term of the Agreement will not be extended if it was terminated by one of the parties. Notice of termination may be given electronically via Memsource Platform application user interface. Alternatively, the Customer can also contact the Company via email team@memsource.com.

Any automatic renewal of the Agreement applies to the Customer only if the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans.

Section 7: Memsource services subscription fee

The Customer acknowledges that it is fully responsible for a timely payment of all subscription fees for the Company in line with the Customer’s  Subscription plan. If the Customer fails to pay any subscription fee or any other amount payable to the Company on its due date, the Company has the right to terminate the Customer’s account and the Agreement with immediate effect.

It is the Customer’s responsibility to comply with any obligation to pay any taxes and charges, arising from the Customer’s Subscription to Memsource Services, in addition to the subscription fee, should the Customer be or become subject to such obligations in their home country. If the Customer is a legal entity established in the Russian Federation, the Customer is solely responsible for the withholding and payment of VAT to the state budget.

If the Customer decides to terminate the Agreement prior to the end of the agreed term of the Customer’s Subscription, the Customer is not entitled to claim any part of the subscription fee which is due or has already been paid.

Section 8: Adjustment of prices

If the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans, the Company reserves the right to adjust the pricing of the Subscription or any additional services to the Company’s own higher costs once per calendar year, at the beginning of the renewal period, by up to 20 percent. The Company will notify the Customer of the proposed price adjustment at least 2 months prior to the effective date of the proposed change. The change shall be deemed to have been accepted if the Customer does not object by a written notice sent to email pricing@memsource.com within 3 weeks of receiving notice of the change. If the Customer objects to the change, the Company shall have an extraordinary right to terminate the Agreement. Such termination shall be effective as of the date from which the change is to apply.

Section 9: Use of Memsource platform

The Customer is fully responsible for the use of Memsource Platform, including responsibility for compliance with all laws and regulations that are applicable to the Customer or the Content the Customer uses in connection with Memsource Platform. In particular, the Customer is responsible for ensuring that any Personal Data is allowed to be transferred to Memsource in compliance with applicable Data Protection Laws and that the Content uploaded to Memsource Platform does not violate prevailing laws or infringes third-party rights.

It is the Customer’s sole responsibility to maintain a data connection that allows the use of Memsource Platform.

The Customer may not use Memsource Platform in any unlawful manner or in any other manner that could damage, disable, or interfere with or reverse engineer Memsource Platform. The Company may, at its sole discretion, adopt rules for permitted and appropriate use of Memsource Platform and may update them from time to time. These rules shall form an inseparable part of these Terms of Service and shall be available on the Company’s website. The Customer acknowledges that the Company may implement additional technical limits on the use of the Memsource Platform to prevent any disruption of Memsource Services. These limits are available on the Memsource website.

The Company reserves the right to suspend or terminate provision of Memsource Services immediately to any User whose activity disrupts or causes harm to the Company’s infrastructure, or violates these Terms of Service, including the obligation to pay a subscription fee in line with the Customer’s Subscription plan. The Company also reserves the right to suspend or terminate provision of Memsource Services immediately to any User who is not the Customer’s employee or the Customer’s contractor.

Section 10: Fair use policy

This Fair Use Policy applies to the Customer only if the Customer’s Subscription is based on a per-User pricing, such as the Team Start, Team, and Ultimate subscription plans. The Company typically does not limit the number of words that the Customer uploads to Memsource Platform in these subscription plans and expects that the Customer’s use will be fair. For the purpose of these Terms of Service, the Customer’s use of Memsource Platform is fair if it does not exceed the fair use allowance. 

The fair use allowance is a word volume calculated in the following way: 300 words for each EUR (one euro) of the Customer’s base subscription fee for the Memsource Platform. Words are counted as source words in newly created jobs times the number of target languages. Words are counted towards the “word volume” only once—when a job is created. The job can then be analyzed, translated, and otherwise processed any number of times by any number of users without any impact on the word volume.

Should the Customer’s word volume exceed the volume defined as fair use in any three-month period by more than 20%, the Company has the right to initiate a re-negotiation of the subscription terms with the Customer. If no agreement is reached between the Customer and the Company within 30 days, the Company may terminate the Customer’s account and the Agreement with a 30-day notice period during which the Customer may use their account in line with these Terms of Service and by respecting the fair use policy.

Example: If the Customer’s monthly base subscription fee is EUR 500, then the Customer’s monthly fair use allowance is 150,000 words monthly. If the Customer exceeds such volume in any given 3-month period by 20%, i.e. would reach 540,000 source words or more in newly created jobs, then the Company may notify the Customer and initiate re-negotiation of the Customer’s subscription terms.

Section 11: API access

Access to Memsource Services via the API is subject to usage limits. The number of permitted calls per logged in user is 6,000 per minute and 2,000 per minute for the users who are not logged in. Should the Customer’s number of calls exceed these usage limits more than once in any given day, the Company has the right to interrupt the Customer’s access to Memsource Platform and initiate re-negotiation of the Customer’s subscription terms. If no agreement is reached between the Customer and the Company within 30 days, The Company may terminate the Customer’s account and the Agreement with a 30-day notice period during which the Customer may use their account in line with these Terms of Service and usage limits contained herein. 

Section 12: User access

Unless otherwise specified, Memsource Platform may not be accessed by more than the number of purchased Users; a User’s password may not be shared with any other individual; and User identification may be reassigned to a new individual only if it replaces another User who no longer requires ongoing use of the Memsource Services.

The Customer shall not sublicense or allow third parties individual user access to Memsource Services, with the exception of the Customer’s employees and contractors who are using Memsource Platform on  behalf of the Customer.

The Customer shall keep its access data to Memsource Platform secret and shall not disclose it to unauthorized third parties. If the Customer has reason to believe that an unauthorized person has gained knowledge of their access data, the Customer has to change their access data immediately.

Section 13: Warranty and liability

The Company shall provide its services to the Customer within the scope of and in material accordance with the Customer’s Subscription. Otherwise, Memsource Platform and the related documentation are provided by the Company “as is” on a commercially reasonable basis and without warranties of any kind either expressed or implied, unless such warranties are guaranteed under applicable law and cannot be limited by contract.

Although the Company strives to provide quality services to the Customer and will use reasonable efforts to provide the functionality of Memsource Platform, the Company does not provide any warranty that Memsource Platform will be error-free, uninterrupted or available at any time. The Company therefore assumes no liability for temporary non-operability or impaired accessibility of Memsource Platform due to, but without limitation to, technical difficulties, dependence on the services of third parties and other reasons out of the Company’s control.

The Company does not provide any warranty that the Output (incl. translation memory, pre-translated, machine translated or otherwise translated documents) will be error-free and correct. The Customer is solely responsible for the final correction of the Output and its use. 

The Company is not liable for any damage, whether direct, indirect, incidental, special or consequential, including but not limited to, damage consisting in loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damage) arising out of or in connection with the Customer’s use of Memsource Platform, which has not been caused willfully or by gross negligence, unless such limitation of liability is restricted by the applicable law where limitation of liability is applied to the maximum extent permitted. Liability for bodily harm remains unaffected.

Although the Company periodically backs up data in the Memsource Platform, the Customer is solely responsible for creating backup copies of any of the Content.

Section 14: Content and data processing

Confidentially of the content

Keeping the Customer’s Content private, confidential, and secure is an utmost priority for the Company. The Customer’s Content submitted to Memsource Platform will remain a sole property of the Customer, including the translations of the Content. The Company will not use the Customer’s Content for any purpose other than to inform the Customer of and provide the Customer with Memsource Services and to enhance Company’s services and product offerings.

The Content will be stored in the data center with respect to the purchased Subscription. For more information visit the Data Center page.

General terms concerning the processing of personal data in the content

Based on the fact that the Company processes Personal Data in the course of providing Memsource Services, for the purpose of Data Protection Laws, the Customer is the controller of the Personal Data and the Company is the processor.

Personal Data processing by the Company shall be governed by this Agreement and by any law of the European Union or any member state of the European Union, which is binding on the Company with regard to the Customer.  

The Company shall:

  • Only process Personal Data in accordance with the Customer’s documented instructions (including to the extent necessary to provide Memsource Platform and to comply with the Company’s obligations under this Agreement).
  • Ensure that any natural person acting under the Company’s authority who has access to Personal Data must only process them in accordance with the Customer’s instructions, unless required to do so by applicable law.
  • Inform the Customer if it is required by applicable law to process Personal Data other than in accordance with the Customer’s instructions, unless prohibited by law on important grounds of public interest.
  • Inform the Customer if, in the Company’s opinion, any of the Customer’s instructions would breach Data Protection Laws.
  • Assist the Customer with undertaking an assessment of the impact of processing Personal Data in Memsource Platform, and with any consultations with a supervisory authority, if and to the extent an assessment or consultation is required to be carried out under Data Protection Laws.

Details of processing activities

 

Personal Data will be processed only for the purpose of providing Memsource Services to the Customer and for the purpose of enhancing Memsource Services and product offerings. The Company will:

  • Store and backup Customer’s data.
  • Temporarily use Customer’s data to train machine learning models as described below.
  • Perform trend analysis on the data and publish results of such analyses in an aggregated and anonymous manner.

The Company does not have control over the Personal Data that the Customer uploads to Memsource Platform, which means that various categories of Personal Data relating to various categories of Data Subjects may be processed in Memsource Platform, depending on the Customer’s decision.

The Company will process Personal Data for a maximum period of one year from when they were first uploaded to Memsource Platform, unless the Customer requests an extended storage period.

The Company may use the data that the Customer uploads to the Memsource Platform to train the Company’s machine learning (ML) models in order to enhance Memsource Services. The ML models transform the data into anonymous patterns that are then subject to algorithmic evaluation. The Company will use 3 different ML models:

  • Models that do not generate textual output. Whether these are generic models available to all customers or customized models available only to a single customer, the Company will train such models on data extracted and aggregated from all customers. The Company will not share this training data with any third parties, any ML models training will be performed in the environment of Memsource Platform.
  • Models that generate text (including machine translation) that are generic and available to all customers. The Company will not use any Customer data to train these models.
  • Models that generate text (including machine translation) that are customized or adapted to a specific Customer. The Company will train these models on the data of this specific Customer with an explicit consent or request and these models are available to only this Customer. The Company may use services of third parties to train these models, in which case the Company will share the training data with this third party. In such a case, the third party is only allowed to use the training data to train the model for the specific Customer and is not allowed to use the data for anything else.

Once the data is changed or deleted from the Content, the data is deleted within no more than 90 days also from the ML training and only the ML models remain. For more information visit the Artificial Intelligence and Machine Learning FAQ

 

Data subject rights

The Company shall implement appropriate technical and organizational measures for the fulfillment of the Customer’s obligation to respond to requests by Data Subjects to exercise their rights of access, rectification or erasure, to restrict or object to the processing of Personal Data, or to data portability.

Security measures

The Company shall:

  • Take into account the state of the art, the costs of implementation, and the nature, scope, context, and purpose of processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including the risk of unauthorized or unlawful processing of Personal Data, and of accidental or unlawful loss, alteration, unauthorized disclosure or destruction of, or damage to, Personal Data. The Security clause below includes further information about the specific technical and organizational measures adopted by the Company.
  • Provide the Customer with all co-operation and assistance reasonably requested by the Customer to enable the Customer to notify the Personal Data Breach relating to the Personal Data on Memsource Platform to the relevant supervisory authority and relevant Data Subject(s) (as applicable).

Sharing of personal data

The Company shall:

  • Use only sub-processors which provide sufficient guarantees to implement measures that will ensure that the processing it carries out will meet the requirements of the GDPR and protect the rights of the Data Subjects.
  • Publish the list of sub-processors currently engaged by the Company. The list is available here and by accepting these Terms of Service and entering into the Agreement, the Customer agrees that the Company may transfer Personal Data to these sub-processors. The Company may engage additional sub-processors, however, before doing so, the Company will notify the Customer of this fact. If the Customer disagrees with the Company engaging another sub-processor, the Customer may terminate this Agreement in line with these Terms of Service. Otherwise, it will be understood that the Customer agrees with the Company engaging this new sub-processor.
  • Before disclosing Personal Data to any sub-processor, enter into a contract with that sub-processor under which the processor agrees to comply with obligations equivalent to those set out in this clause (Content and Related Data Processing Operations);
  • Remain fully liable to the Customer for any failure of any sub-processor to fulfill its obligations under its contract with the Company.
  • Before disclosing Personal Data to any of its employees and representatives, and the employees and representatives of each of its sub-processors, in each case who have access to the Personal Data, ensure that those persons are bound to hold the information in confidence to at least the same standard as required under this Agreement (whether under a written agreement or otherwise).

Access to personal data of the users

Memsource Platform allows the Customer to access certain Personal Data of the Users. This may include information provided to the Company by the Users, such as their first name, last name and email address, and also information collected by the Company through the use of Memsource Platform by the Users, such as translation time tracking. If the Customer accesses and processes this Personal Data, the Customer will be regarded as a controller of such Personal Data. If the Customer decides to process this Personal Data, the Customer hereby undertakes that the Customer will do so in line with all applicable legal requirements, in particular, that the Customer will secure an appropriate legal basis for such processing (including for transfer of this Personal Data to the Customer) and  that the Customer will notify the Users of such processing of their Personal Data if required.

Transfers of personal data

The Company shall not transfer Personal Data to, or process Personal Data in any country outside the European Economic Area, which does not provide adequate protection of Personal Data, without the Customer’s prior consent.

Compliance

The Company shall, upon Customer’s reasonable written request, provide all information necessary to demonstrate the Company’s compliance with this clause (Content and Related Data Processing Operations), and allow the Customer or an auditor appointed by the Customer to carry out audits, including inspections of facilities, equipment, documents, and electronic data, relating to the processing of Personal Data by the Company or any sub-processor, to verify compliance with this clause (Content and Related Data Processing Operations).

Termination/expiry

The Company shall, unless expressly stated otherwise in this Agreement, upon termination of this Agreement, at the Customer’s option, return the Personal Data to the Customer or to a processor nominated by the Customer or delete the Personal Data and all copies and extracts of the Personal Data unless the Company is required to retain a copy in accordance with any law of the European Union or any member state of the European Union. The Company will store Customer’s Personal Data for a maximum period of one year from when they were first uploaded to Memsource Platform unless the Customer requests an extended storage period.

Section 15: Privacy notice

The Company will process Customer’s personal data in line with the information provided in this Privacy Notice. The Customer hereby undertakes to provide the Users with this Privacy Notice informing them about the processing of their personal data.

The Privacy Notice reflects the requirements of both the GDPR and the CCPA.

Section 16: Security

Memsource a.s. is ISO-certified, and the Memsource Platform has been audited by independent security consultants. Please refer to the Memsource Security Statement available on the Company’s help center for more information on security.

 

Section 17: Governing law and enforcement 

The Agreement, any obligations under it, and any non-contractual obligations arising in connection with it are governed by Czech law.

Any disputes, claims or issues arising in connection with the Agreement (including any matters relating to its validity, effect and interpretation) will be submitted for settlement exclusively to (a) the District Court for Prague 1 if the first-instance court having subject-matter jurisdiction is a district court, or (b) the Municipal Court in Prague if the first-instance court having subject-matter jurisdiction is a regional court. 

Section 18: General

The Company has a right to refer to the Customer on its website as a client of the Company, unless the Customer expressly revokes such right in writing.

Any notices and communication between the Customer and the Company must be sent electronically via Memsource Platform application user interface. Alternatively, the Customer can also use the “contact us” form on https://www.memsource.com/contact-us/.

Effective as of: 31 July 2022

Version: 2.11

Memsource Translate annex

This Annex applies if the Customer purchases Memsource Translate as a part of the Subscription. Memsource Translate will be provided in accordance with these Terms of Service. 

Although the Company strives to provide quality services to the Customer and will use reasonable efforts to provide the best functionality of Memsource Translate, the Company does not provide any guarantee as to what machine translation (MT) engines will be able to be integrated and used within Memsource Translate. Memsource reserves the right to add and to remove MT engines at its sole discretion.

If the Customer decides to integrate any MT engine via their own API key, the Customer is solely responsible for the use of such MT engine and the Company shall have no responsibility regarding any MT engine integrated via the Customer’s API key.

Memsource Translate Access

Access to Memsource Translate must be in accordance with the specification of the Subscription purchased by the Customer.

Phrase terms of service

Thank you for your interest in Phrase Platform. Please read carefully through these Terms of Service before using Phrase Platform.

Section 1: Introduction

These Terms of Service, along with the Subscription, constitute a legally binding agreement between the Customer and the Company as the provider and operator of Phrase Platform.

Conflicting terms and conditions of the Customer do not apply even if the Company has not expressly rejected such terms and conditions and/or renders its services without reservation in knowledge of the Customer’s terms and conditions.

Section 2: Definitions

Agreement is an agreement between the Customer and the Company, constituted by these Terms of Service and the Subscription.

CCPA means California Consumer Privacy Act of 2018 (sections 1798.100 through 1798.199).

Company is Memsource GmbH, a company with limited liability incorporated under the laws of Germany, with its registered office at ABC-Straße 4, 20354 Hamburg, VAT Number: DE265148725, registered in the Commercial register: District Court Hamburg HRB 109537.

Content is any content that the Customer uploads, submits, stores or sends to Phrase Platform.

Customer is an individual or a legal entity accepting these Terms of Service and entering into the Agreement. If the Customer uses Phrase Services on behalf of a company or another legal entity, the Customer attests that the Customer has the authority to legally bind such an entity to the Agreement, including these Terms of Service.  If the Customer is a natural person—consumer (within the meaning that the Customer is  not a legal entity or a natural person—entrepreneur), the Customer is not allowed to purchase any of Phrase paid subscription plans.

Data Protection Laws means (a) the GDPR; (b) the CCPA; and (c) all other laws concerning the processing of data relating to living persons.

Data Subject means each identified or identifiable (whether directly or indirectly) natural person to whom any Personal Data relates.

GDPR means Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Output is any content that the Customer downloads, receives, or copies from Phrase Platform.

Personal Data means any information relating to an identified or identifiable living individual included in the Customer’s Content.

Personal Data Breach means any actual or suspected breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored, or otherwise processed.

Phrase Platform (or Phrase Services) is a subscription-based service through which the Company provides the string management, including related services and documentation.

Subscription is a subscription ordered via Phrase Platform, such as a monthly subscription, including any particular parameter of this subscription.

User is an individual who is the Customer’s employee or the Customer’s contractor and who is authorized by the Customer to use the Phrase Services and who has either ordered the Phrase Services on the Customer’s behalf or to whom the Customer (or the Company at the Customer’s request) has supplied a user identification and password.

Section 3: Registration

In order to use Phrase Platform, the Customer must register via the Phrase sign-up page. When registering, the Customer must use a real name. The Customer must not use a false identity, impersonate others, or otherwise misrepresent their identity.

Section 4: Entering into the agreement and the customer’s acknowledgment

The Agreement is entered into once the Customer accepts these Terms of Service and the Customer initiates the Phrase Subscription.

The Customer acknowledges that these Terms of Service are binding for the Customer’s use of Phrase Platform. By using Phrase Platform, the Customer expresses  a full understanding and agreement to these Terms of Service. 

The Customer acknowledges that the Company reserves the right to amend these Terms of Service from time to time but such amendments will not apply retroactively. The Company will notify the Customer of the proposed wording of the amended Terms of Service (or only those of its clauses which are subject to amendment) at least 1 month prior to the effective date of the proposed amendment. If the Customer does not agree to the proposed amendment of these Terms of Service, the Customer has the right to terminate the Agreement as of the day immediately preceding the effective date of the proposed amendment by sending a cancellation notice to the Company.

If the Customer does not cancel the Agreement in accordance with the previous paragraph, the amended Terms of Service will become a part of the Agreement and the Customer will be bound by these Terms of Service as of the effective date of the proposed amendment.

Section 5: Rights of use and intellectual property rights

Upon the Customer’s payment of a subscription fee to the Company or when using a free version of Phrase Services, the Company grants the Customer a personal, non-exclusive, time-limited, non-transferable, and revocable license to use Phrase Platform, for as long as the Customer complies with these Terms of Service. All rights not expressly granted in these Terms of Service are reserved.

All copyright and/or know-how and/or any other intellectual property rights in relation to any Phrase Services shall become and remain the sole and exclusive property of the Company and the Customer shall have no claim to it.

All copyright and/or know-how and/or any other intellectual property rights in relation to the Customer’s Content shall not be affected by use of the Phrase Platform. Any right to use the Content shall be transferred to the Company only where necessary for the Company to be able to provide its services agreed under the Agreement, as described below in these Terms of Service.   

Section 6: Term and termination

The term of the Agreement is determined by the Customer’s Subscription plan. The Agreement can be terminated at any time prior to the end of the agreed term of the Customer’s Subscription and becomes effective at the end of the then-current Subscription term. Otherwise, the term of the Agreement shall be extended by an additional period corresponding to the agreed term of the Customer’s Subscription. The term of the Agreement will not be extended if it was terminated by one of the parties. Notice of termination may be given electronically via Phrase Platform application user interface. Alternatively, the Customer can also contact the Company via email info@phrase.com.

Section 7: Phrase services subscription fee

The Customer acknowledges that it is fully responsible for a timely payment of all subscription fees for the Company in line with the Customer’s  Subscription plan. If the Customer fails to pay any subscription fee or any other amount payable to the Company on its due date, the Company has the right to terminate the Customer’s account and the Agreement with immediate effect.

It is the Customer’s responsibility to comply with any obligation to pay any taxes and charges, arising from the Customer’s Subscription to Phrase Services, in addition to the subscription fee, should the Customer be or become subject to such obligations in their home country. If the Customer is a legal entity established in the Russian Federation, the Customer is solely responsible for the withholding and payment of VAT to the state budget.

If the Customer decides to terminate the Agreement prior to the end of the agreed term of the Customer’s Subscription, the Customer is not entitled to claim any part of the subscription fee which is due or has already been paid.

Section 8: Adjustment of prices

The Company reserves the right to adjust the pricing of the Subscription or any additional services to the Company’s own higher costs once per calendar year, at the beginning of the renewal period, by up to 20 percent. The Company will notify the Customer of the proposed price adjustment at least 2 months prior to the effective date of the proposed change. The change shall be deemed to have been accepted if the Customer does not object by a written notice sent to email pricing@phrase.com within 3 weeks of receiving notice of the change. If the Customer objects to the change, the Company shall have an extraordinary right to terminate the Agreement. Such termination shall be effective as of the date from which the change is to apply.

Section 9: Use of Phrase platform

The Customer is fully responsible for the use of Phrase Platform, including responsibility for compliance with all laws and regulations that are applicable to the Customer or the Content the Customer uses in connection with Phrase Platform. In particular, the Customer is responsible for ensuring that any Personal Data is allowed to be transferred to the Company in compliance with applicable Data Protection Laws and that the Content uploaded to Phrase Platform does not violate prevailing laws or infringes third-party rights.

It is the Customer’s sole responsibility to maintain a data connection that allows the use of Phrase Platform.

The Customer may not use Phrase Platform in any unlawful manner or in any other manner that could damage, disable, or interfere with or reverse engineer Phrase Platform. The Company may, at its sole discretion, adopt rules for permitted and appropriate use of Phrase Platform and may update them from time to time. These rules shall form an inseparable part of these Terms of Service and shall be available on the Company’s website.

The Company reserves the right to suspend or terminate provision of Phrase Services immediately to any User whose activity disrupts or causes harm to the Company’s infrastructure, or violates these Terms of Service, including the obligation to pay a subscription fee in line with the Customer’s Subscription plan. The Company also reserves the right to suspend or terminate provision of Phrase Services immediately to any User who is not the Customer’s employee or the Customer’s contractor.

Section 10: User access

Unless otherwise specified, Phrase Platform may not be accessed by more than the number of purchased Users; a User’s password may not be shared with any other individual; and User identification may be reassigned to a new individual only if it replaces another User who no longer requires ongoing use of the Phrase Services.

The Customer shall not sublicense or allow third parties individual user access to Phrase Services, with the exception of the Customer’s employees and contractors who are using Phrase Platform on  behalf of the Customer.

The Customer shall keep its access data to Phrase Platform secret and shall not disclose it to unauthorized third parties. If the Customer has reason to believe that an unauthorized person has gained knowledge of their access data, the Customer has to change their access data immediately.

Section 11: Warranty and liability

The Company  shall provide its services to the Customer within the scope of and in material accordance with the Customer’s Subscription. Otherwise, Phrase Platform and the related documentation are provided by the Company “as is” on a commercially reasonable basis and without warranties of any kind either expressed or implied, unless such warranties are guaranteed under applicable law and cannot be limited by contract.

Although the Company strives to provide quality services to the Customer and will use reasonable efforts to provide the functionality of Phrase Platform, the Company does not provide any warranty that Phrase Platform will be error-free, uninterrupted or available at any time. The Company therefore assumes no liability for temporary non-operability or impaired accessibility of Phrase Platform due to, but without limitation to, technical difficulties, dependence on the services of third parties and other reasons out of the Company’s control.

The Company does not provide any warranty that the Output will be error-free and correct. The Customer is solely responsible for the final correction of the Output and its use. 

The Company is not liable for any damage, whether direct, indirect, incidental, special or consequential, including but not limited to, damage consisting in loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damage) arising out of or in connection with the Customer’s use of Phrase Platform, which has not been caused willfully or by gross negligence, unless such limitation of liability is restricted by the applicable law where limitation of liability is applied to the maximum extent permitted. Liability for bodily harm remains unaffected.

Although the Company periodically backs up data in Phrase Platform, the Customer is solely responsible for creating backup copies of any of the Content.

Section 12: Content and data processing

Confidentially of your content

Keeping the Customer’s Content private, confidential, and secure is an utmost priority for the Company. The Customer’s Content submitted to Phrase Platform will remain a sole property of the Customer, including the translations of the Content. The Company will not use the Customer’s Content for any purpose other than to inform the Customer of and provide the Customer with Phrase Services and to enhance Phrase Services and product offerings.

General terms concerning the processing of personal data in the content

Based on the fact that the Company processes Personal Data in the course of providing Phrase Services, for the purpose of Data Protection Laws, the Customer is the controller of the Personal Data and the Company is the processor.

Personal Data processing by the Company shall be governed by this Agreement and by any law of the European Union or any member state of the European Union, which is binding on the Company with regard to the Customer.

The Company shall:

  • Only process Personal Data in accordance with the Customer’s documented instructions (including to the extent necessary to provide Phrase Platform and to comply with the Company’s obligations under this Agreement).
  • Ensure that any natural person acting under the Company’s authority who has access to Personal Data must only process them in accordance with the Customer’s instructions, unless required to do so by applicable law.
  • Inform the Customer if it is required by applicable law to process Personal Data other than in accordance with the Customer’s instructions, unless prohibited by law on important grounds of public interest.
  • Inform the Customer if, in the Company’s opinion, any of the Customer’s instructions would breach Data Protection Laws.
  • Assist the Customer with undertaking an assessment of the impact of processing Personal Data in Phrase Platform, and with any consultations with a supervisory authority, if and to the extent an assessment or consultation is required to be carried out under Data Protection Laws.

Details of processing activities

 

Personal Data will be processed only for the purpose of providing Phrase Services to the Customer and for the purpose of enhancing Phrase Services and product offerings. The Company will:

  • Store and backup Customer’s data
  • Perform trend analysis on the data and publish results of such analyses in an aggregated and anonymous manner.

The Company does not have control over the Personal Data that the Customer uploads to Phrase Platform, which means that various categories of Personal Data relating to various categories of Data Subjects may be processed in Phrase Platform, depending on the Customer’s decision.

The company will process Personal Data for the entire period from the date it is first uploaded to Phrase Platform, until the Customer requests its deletion.

Data subject rights

The Company shall implement appropriate technical and organizational measures for the fulfillment of the Customer’s obligation to respond to requests by Data Subjects to exercise their rights of access, rectification or erasure, to restrict or object to the processing of Personal Data, or to data portability.

Security measures

The Company shall:

  • Take into account the state of the art, the costs of implementation, and the nature, scope, context, and purpose of processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including the risk of unauthorized or unlawful processing of Personal Data, and of accidental or unlawful loss, alteration, unauthorized disclosure or destruction of, or damage to, Personal Data. The Security clause below includes further information about the specific technical and organizational measures adopted by the Company.
  • Provide the Customer with all co-operation and assistance reasonably requested by the Customer to enable the Customer to notify the Personal Data Breach relating to the Personal Data on Phrase Platform to the relevant supervisory authority and relevant Data Subject(s) (as applicable).

Sharing of Personal Data

The Company shall:

  • Use only sub-processors which provide sufficient guarantees to implement measures that will ensure that the processing it carries out will meet the requirements of the GDPR and protect the rights of the Data Subjects.
  • publish the list of sub-processors currently engaged by the Company. The list is available here and by accepting these Terms of Service and entering into the Agreement, the Customer agrees that the Company may transfer Personal Data to these sub-processors. The Company may engage additional sub-processors, however, before doing so, the Company will notify the Customer of this fact. If the Customer disagrees with the Company engaging another sub-processor, the Customer may terminate this Agreement in line with these Terms of Service. Otherwise, it will be understood that the Customer agrees with the Company engaging this new sub-processor.
  • Before disclosing Personal Data to any sub-processor, enter into a contract with that sub-processor under which the processor agrees to comply with obligations equivalent to those set out in this clause (Content and Related Data Processing Operations).
  • Remain fully liable to the Customer for any failure of any sub-processor to fulfill its obligations under its contract with the Company.
  • Before disclosing Personal Data to any of its employees and representatives, and the employees and representatives of each of its sub-processors, in each case who have access to the Personal Data, ensure that those persons are bound to hold the information in confidence to at least the same standard as required under this Agreement (whether under a written agreement or otherwise).

Access to Personal Data of the Users

Phrase Platform allows the Customer to access certain Personal Data of the Users. This may include information provided to the Company by the Users, such as their first name, last name and email address, and also information collected by the Company through the use of Phrase Platform by the Users, such as translation time tracking. If the Customer accesses and processes this Personal Data, the Customer will be regarded as a controller of such Personal Data. If the Customer decides to process this Personal Data, the Customer hereby undertakes that the Customer will do so in line with all applicable legal requirements, in particular, that the Customer will secure an appropriate legal basis for such processing (including for transfer of this Personal Data to the Customer) and  that the Customer will notify the Users of such processing of their Personal Data if required.

Transfers of Personal Data

The Company shall not transfer Personal Data to, or process Personal Data in any country outside the European Economic Area, which does not provide adequate protection of Personal Data, without the Customer’s prior consent.

Compliance

The Company shall, upon Customer’s reasonable written request, provide all information necessary to demonstrate the Company’s compliance with this clause (Content and Related Data Processing Operations), and allow the Customer or an auditor appointed by the Customer to carry out audits, including inspections of facilities, equipment, documents, and electronic data, relating to the processing of Personal Data by the Company or any sub-processor, to verify compliance with this clause (Content and Related Data Processing Operations).

Termination/Expiry

The Company shall, unless expressly stated otherwise in this Agreement, upon termination of this Agreement, at the Customer’s option, return the Personal Data to the Customer or to a processor nominated by the Customer or delete the Personal Data and all copies and extracts of the Personal Data unless the Company is required to retain a copy in accordance with any law of the European Union or any member state of the European Union. The company will process Personal Data for the entire period from the date it is first uploaded to Phrase Platform, until the Customer requests its deletion.

Section 13: Privacy notice

The Company will process Customer’s personal data in line with the information provided in this Privacy Notice. The Customer hereby undertakes to provide the Users with this Privacy Notice informing them about the processing of their personal data.

The Privacy Notice reflects the requirements of both the GDPR and the CCPA.

Section 14: Security

Memsource GmbH is ISO-certified, and the Phrase Platform has been audited by independent security consultants.

Section 15: Governing law and enforcement

The Agreement, any obligations under it, and any non-contractual obligations arising in connection with it are governed by German law.

Any disputes, claims or issues arising in connection with the Agreement (including any matters relating to its validity, effect and interpretation) will be submitted for settlement exclusively to courts according to the place of business of Memsource GmbH. The Company may also file a lawsuit against Customers at the place where their assets are located.

Section 16: General

The Company has a right to refer to the Customer on its website as a client of the Company, unless the Customer expressly revoked such right in writing.

Any notices and communication between the Customer and the Company must be sent electronically via Phrase Platform application user interface. Alternatively, the Customer can also use the “contact us” form on https://phrase.com/contact/.

Effective as of: 31 August 2022

Version: 4.0