Matt Owen
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Chris Dell: Former Booking.com exec on the hidden operating system behind global scale
Chris Dell spent 14 years building content at Booking.com, but his perspective goes far beyond volume. In this episode, he explores why content is the hidden operating system behind global…
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Global travel growth is accelerating, but conversion and loyalty are won locally
Every head of product knows that users want to feel at ease and well understood when they use a new app or website. If travel brands can achieve this by…
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Why localization ecosystems outperform traditional vendor setups: Insight from Argos Multilingual and Personio
Localization teams often spend more time coordinating vendors than managing translation. In this webinar discussion, Personio, Argos Multilingual, and Phrase explore how ecosystem collaboration can remove operational friction and help…
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The cloud nexus: Localized infrastructure and the next tech revolution
Hybrid cloud, edge AI and 5G are transforming how global technology platforms operate. As infrastructure becomes more distributed, companies must manage new challenges around compliance, content delivery, and regional regulation.…
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Todd Unger: The ten seconds to win or lose a customer
Todd Unger, Chief Experience Officer at the American Medical Association, discusses how modern buying decisions often happen in just seconds. In this episode of In Other Words, he explores the…
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Rethinking retail growth: why precision beats scale
Retailers are chasing scale, but growth in 2026 comes from precision. Learn how market-aware omnichannel, adaptive AI, localized mobile commerce, and culturally relevant social strategies unlock higher conversion, retention, and…
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Enterprise localization platform comparison: Phrase vs Smartling, XTM, Lokalise and more
What is the best language technology platform for your business? Discover the best fit in our practical 2026 guide to choosing the right translation management system or localization platform for…
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Mastering language tech migration: Lessons from Kayak and Pega
Language technology migration is often seen as disruptive and resource-heavy. Leaders from Kayak and Pega share how migration can become a strategic redesign moment rather than a system replacement exercise.
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Monzo’s Freddie Braun on designing trust at scale
In fintech, trust is not translated. It is designed. Freddie Braun, Localization and International Content Lead at Monzo, explains how culturally intentional source content, structured voice systems, and early localization…
