Bridging Language Barriers in Humanitarian Aid with Phrase

Clear Global TWB

Clear Global Translators Without Border

CLEAR Global’s mission is to ensure that everyone can get vital information and be heard, whatever language they speak. CLEAR stands for Community, Language, Engagement, Accountability, and Reach. The nonprofit connects local and global NGOs with language and technology experts, making essential information accessible in local languages.

Leveraging innovative solutions (CLEAR Tech), research (CLEAR Insights), and the TWB Community’s network of over 100,000 language volunteers , CLEAR Global supports key partners like the American Red Cross and Oxfam to improve global communication for social good.

Challenge

Scaling Operations to Meet Expanding Needs

CLEAR Global has long provided language services to global partners, but the organization outgrew its simpler solutions as the scope of services to support humanitarian and development partners expanded and its volunteer base grew. It became apparent that a sophisticated translation management system was needed to handle the increased production and project complexity, and reach more marginalized language speakers worldwide.

Moreover, CLEAR Global required advanced capabilities in file processing, terminology management, machine translation, and workflow management to meet growing demands. Considering the diverse skills and backgrounds of its 100,000-strong TWB Community, a modern translation environment was crucial to enhance efficiency and provide members with professional development opportunities.

Clear Global TWB

solution

Translating Operational Growth into Success

The Phrase Localization Platform provided the ideal solution for CLEAR Global to scale operations and enhance its project management and translation activities. Integrating Phrase with existing systems involved a detailed migration process, including transferring Translation Memories and Terminology Bases and setting up the client structure within the system.

 

“The support and customer success teams at Phrase were outstanding during the integration and adjustment period, answering countless questions and handling numerous support requests,” said Manuel Locria, CLEAR Global’s Language Services and Support Coordinator. “Their assistance made the experience exceptionally positive.”

Manuel highlighted “Phrase offers a superior user experience for the modern translator. This includes access to advanced technologies like Translation Memories, Terminology Bases, Machine Translation, and Quality Assurance.”

“The Phrase Localization Platform significantly enhances the tools and resources available to our linguists, empowering them to handle more sophisticated tasks,” Manuel noted.


Phrase offers a superior user experience for the modern translator. This includes access to advanced technologies like Translation Memories, Terminology Bases, Machine Translation, and Quality Assurance.

Manuel Locria, Clear Global

 

Manuel Locria
Language Services and Support Coordinator
CLEAR Global

Why Phrase?

CLEAR Global carefully assessed four Translation Management Systems (TMS) and chose the Phrase Localization Platform. The decision was based on a comprehensive evaluation of key criteria. Factors that influenced their decision included:

  • Multiple Editors: Phrase provides both an online editor and a desktop version, crucial for community members in areas with unreliable internet connectivity.
  • Robust API: Facilitates seamless integration with internal systems, reducing management overhead.
  • Innovative Roadmap: “Phrase’s roadmap is truly exciting,” Manuel remarked. “They are dedicated to staying up-to-date and enhancing features we value, especially high-quality machine translation. Their commitment to evolving alongside us was a decisive factor.”
  • Complex File Support: Phrase supports a variety of complex file types with customizable import filters, including formats like .eo, YES, JSON, and YAML.
  • Enhanced Resource Management: By utilizing Translation Memories, Terminology Bases, and Machine Translation, CLEAR Global has significantly boosted its capacity and translation quality.

benefits

A Clear Boost in Tech and Talent

Through its partnership with Phrase, CLEAR Global has not only streamlined its translation processes but also greatly enhanced the capabilities and resources available to its team.

  • Increased Efficiency: Pre-processing times slashed from hours to minutes
  • Enhanced Project Visibility: Project managers can now track translation and editing progress effectively across all stages of the workflow.
  • Superior Quality: More precise quality assurance checks, significantly minimizes errors.
  • Consistent Support: Phrase’s Customer Success team is very responsive, offering assistance that Manuel described as “unmatched elsewhere”.
  • Professional Development: Volunteers gain access to an advanced professional technology, enhancing their skills for future opportunities.

“Phrase boosts our capability to incorporate community members into a professional translation system and equip them with the necessary skills to use it effectively. This not only aids their volunteer efforts but also enhances their career prospects,” Manuel noted. “As these individuals transition into the translation industry, mastering cutting-edge technologies becomes crucial.”

Phrase boosts our capability to incorporate community members into a professional translation system and equip them with the necessary skills to use it effectively. This not only aids their volunteer efforts but also enhances their career prospects.

Manuel Locria, Clear Global

 

Manuel Locria
Language Services and Support Coordinator
CLEAR Global

Conclusion

A Clear Future for Phrase and CLEAR Global

Looking ahead, as well as expanding the number of languages and variants within the Phrase Platform, CLEAR Global continues to explore AI integrations to further enhance operations and is interested to see how Phrase continues to integrate AI into its platform. 

For a nonprofit like CLEAR Global, one of the most difficult challenges in adopting a platform is the cost. “This represents one of the largest software investments, essential for delivering our services,” Manuel said. “However, the value Phrase delivers has unquestionably been worth the investment.”

Phrase’s roadmap is truly exciting. They are dedicated to staying up-to-date and enhancing features we value, especially high-quality machine translation. Their commitment to evolving alongside us was a decisive factor.

Manuel Locria

Language Services and Support Coordinator, Clear Global

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