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Global business

Build or buy? You’re probably asking the wrong question

Building a translation prototype is easy. Making it work at scale is another story. This article explores why most organizations succeed with a hybrid approach: buy the infrastructure and build the capabilities that differentiate their business.

Global business

Global travel growth is accelerating, but conversion and loyalty are won locally

Every head of product knows that users want to feel at ease and well understood when they use a new app or website. If travel brands can achieve this by adapting to each user’s culture, language, and predicted behaviour, they’ll inspire referred business and customer trust

Global business

Todd Unger: The ten seconds to win or lose a customer

Todd Unger, Chief Experience Officer at the American Medical Association, discusses how modern buying decisions often happen in just seconds. In this episode of In Other Words, he explores the “tornado funnel,” the rise of scalable personalization, and why removing friction across the customer journey is the fastest path to growth.

Global business

Rethinking retail growth: why precision beats scale

Retailers are chasing scale, but growth in 2026 comes from precision. Learn how market-aware omnichannel, adaptive AI, localized mobile commerce, and culturally relevant social strategies unlock higher conversion, retention, and lifetime value.
Abstract representation of flowing digital data with hexagonal patterns, depicting the concept of AI and technology in translation and localization.

Global business

Enterprise localization platform comparison: Phrase vs Smartling, XTM, Lokalise and more

What is the best language technology platform for your business? Discover the best fit in our practical 2026 guide to choosing the right translation management system or localization platform for global growth.

Global business

Monzo’s Freddie Braun on designing trust at scale

In fintech, trust is not translated. It is designed. Freddie Braun, Localization and International Content Lead at Monzo, explains how culturally intentional source content, structured voice systems, and early localization involvement help brands scale globally without losing credibility, clarity, or brand coherence.

Global business

Doug Zarkin on thinking human and why emotional connection builds enduring brands

Award-winning brand leader Doug Zarkin explains why emotional connection matters more than metrics, how experience defines brand value, and why trust, empathy, and storytelling build brands that last.
Episode Title: Why Most GTM Models Fail And How To Build One That Scales Short Summary: How can you scale a global go-to-market strategy without losing the human touch?In this episode of In Other Words, host Jason Hemingway speaks with Axel Kirstetter, a global go-to-market and product marketing leader with nearly three decades of experience, about what breaks when teams try to scale across countries and languages using a one size fits all approach. The conversation covers how AI can support (not replace) marketers, and why focus, execution, and regional insight help brands balance central vision with local relevance.

Global business

Former Guidewire executive Axel Kirstetter on focus, execution, and the end of one size fits all GTM

Former Guidewire VP of Product Marketing Axel Kirstetter explains why global growth is really a series of local decisions. In this podcast conversation, he shares lessons on focused go-to-market execution, regional product marketing, and how AI is reshaping modern marketing teams without losing the human touch.

Global business

Christina Bylin: Scaling with heart and data: building trust as you grow globally

Christina Bylin, Chief Marketing Officer at CarParts.com, explains how brands can scale globally by combining data-driven insight with empathy, cultural relevance, and authentic human connection.