Canva’s Chief Customer Officer Rob Giglio talks with Phrase CEO Georg Ell about what it really takes to scale across 120+ countries without losing customer focus. From the orchestration of people, process, and technology to AI’s role in global customer experience, the discussion explores how enduring growth comes from empathy, discipline, and long-term trust.

AI is shifting from hype to high-stakes reality. Dr. Meeta Yadav Vouk explains why trust, governance, and local adaptability are now the foundation of enterprise AI. Learn how to move beyond prototypes to resilient, explainable systems that scale globally.

For manufacturers, making sure their content matches their audience isn’t a finishing touch — it’s the infrastructure that ensures global ambition translates into sustainable success.

Jason Hemingway speaks with political scientist and author Dr. Brian Klaas and Phrase CEO Georg Ell about how chaos, randomness, and influence shape our lives and our work.

AI is streamlining and disrupting any number of industries. But for brands that want to compete globally, its impact on communication is nothing short of revolutionary.

Generative AI has changed the economics of content. Businesses can now produce material at unprecedented scale and speed. For leaders under pressure to expand globally and accelerate growth, this looks like a breakthrough. The ability to create multilingual campaigns, product support, or entire websites in a fraction of the time is transformative.

Content is undergoing a fundamental shift. What began with multilingual delivery and later expanded into multimodal formats like video, voice, and interactive experiences is now evolving into something far more transformative. Content is no longer static. We are moving into the age of multidimensional content, where every interaction is dynamic, personalized, and shaped in real time by context, audience, and technology

From localization to personalization, growing travel businesses must make the most of technology to ensure they adapt to each individual market. This means going beyond mere efficiency and seeking true customer connection and brand credibility at scale.

Personalization boosts engagement and loyalty, but scaling it globally introduces hidden pitfalls. Discover how to bridge the consistency, relevance, and execution gaps to deliver truly personalized experiences worldwide.