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Global business

Christina Bylin: Scaling with heart and data: building trust as you grow globally

Christina Bylin, Chief Marketing Officer at CarParts.com, explains how brands can scale globally by combining data-driven insight with empathy, cultural relevance, and authentic human connection.
Two manufacturing professionals wearing safety vests and hard hats review information on a laptop inside a factory, representing digital and omnichannel buying experiences in B2B manufacturing.

Global business

Why the future of manufacturing is omnichannel, even for B2B

B2B buying behaviour is changing fast. Digital-first buyers now expect the speed, transparency, and convenience of consumer experiences. This article explores how manufacturers are responding through omnichannel strategies, localized digital journeys, and self-service buying models that meet global customers where they are and drive growth across markets.

Global business

Willem Koenders: The data strategy that separates global winners from the rest

AI is only as good as the data behind it. Data strategy leader Willem Koenders explains why global AI success depends on data governance by design, strong ownership models, and balancing global consistency with local realities.
A small group of people having a relaxed conversation around a table in a café, suggesting trust, familiarity, and human connection.

Global business

The trust equation: why customers won’t engage if you don’t sound like one of them

Trust is not earned through reach alone. Customers engage when brands sound familiar, culturally aware, and human. This article explores how language, tone, and local context directly impact trust and commercial performance in a global, AI-driven content landscape.

Global business

Zappi’s Nataly Kelly: Why localization is the growth strategy most leaders overlook

Localization is often seen as a cost, but Nataly Kelly argues it is one of the most powerful drivers of global growth. By tying localization to revenue, aligning teams around cultural fluency, and designing customer experiences that adapt to local expectations, companies can strengthen relationships and scale more effectively in every mark

Global business

From worst rated to America’s most loved supermarket, Kevin Miller on The Fresh Market turnaround

How do you turn around a struggling supermarket brand? CMO Kevin Miller shares how The Fresh Market rebuilt trust, launched a high-performing loyalty program, and aligned culture, finance, and strategy to become America’s most loved supermarket.

Global business

10 data points every executive should know about global growth

Winning in global markets requires more than presence. These data points reveal how leading companies are adapting products, communication, and customer experiences to compete internationally. From AI workflows to multilingual support, the evidence shows what drives global growth in 2025 and beyond.

Global business

Annette Franz: Culture is the operating system: how leaders connect employee and customer experience globally

In conversation with Phrase CEO Georg Ell, CX Journey founder Annette Franz shares why culture must act as an organization’s operating system — driving every decision, behavior, and customer interaction. Learn how leaders can align teams, scale trust globally, and create lasting connections between employees and customers.
Close-up of a jet engine on a runway at sunrise, symbolizing power, acceleration, and global growth momentum.

Global business

Why customer connection is the most underrated growth metric

Companies that tailor content for each region see stronger engagement, faster conversions, and shorter time to market. By adapting communications to local audiences, they build trust, improve efficiency, and drive growth. AI-powered language technology platforms like Phrase make this process scalable and cost-effective across global operations.