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Kevin O'Donnell, founder of Global10x and former VP of International Growth at Dropbox, joined Jason Hemingway on the In Other Words podcast to talk about the accountability gap at the heart of at the center of global expansion strateg

Global business

Who should own international growth?

When no single leader owns international performance, investment scatters, team priorities diverge, and the signals that would tell leadership where to act never surface in a coherent way.
AI logo surrounded by diverse professional headshots on vibrant blue and purple gradient background

Global business

Who’s accountable for what AI says to your customers?

When AI generates and adapts messaging across dozens of markets at a scale no human team can review in full, the failures are rarely dramatic. They show up quietly, as declining engagement, higher drop-off, and underperformance in markets leadership thought it had covered.

Global business

Why video localization belongs in your core workflow

For many localization teams, video still sits outside the system. Text moves through mature workflows, while audio and video rely on separate vendors, tools, and review processes. The next step is not simply localizing more video, but integrating it into the operating model for global content.
Executive Insights panel featuring three speakers: Georg Ell CEO of Phrase, Dr. Arle Lommel Director of Data Services at CSA Research, and Chris Dell Senior Advisor and Coach, discussing scaling content to win customers

Global business

Is your content winning customers or just reaching them?

The assumption that content which reaches customers will also win them is costing global organizations more than most of their dashboards will ever show. Georg Ell, CEO of Phrase; Dr. Arle Lommel, Senior Analyst at CSA Research; and Chris Dell, who built and led a 400-person global content organization at Booking.com, have each watched that assumption fail at scale, and their diagnosis of why it keeps failing points to decisions being made long before a single word of content is written.
Raf Postepski: Why AI strategy fails when leaders treat it like a technology upgrade

Global business

The leadership gap holding back enterprise AI

Enterprise AI is advancing fast, but many organizations are failing to translate experimentation into real advantage. Alvarez & Marsal’s Raf Postepski explains why success depends on leadership, strategy, and redesigning how businesses operate, make decisions, and scale globally.

Global business

Navigating regulation, compliance, and antitrust in gaming

Gaming companies that integrate compliance into product design, localization workflows, and go-to-market planning can reduce launch delays, avoid regulatory penalties, and access more markets simultaneously. Rather than treating legal alignment as a final-stage review, embedding it early turns regulation from a cost into a competitive advantage.
Service failure costs businesses over $10 trillion globally, yet most organizations are still relying on shortcuts, surface-level metrics, and technology-led assumptions to manage their customers. As they scale, many lose sight of what a customer base actually is, how it behaves, and what really drives long-term value. In this episode of In Other Words, host Jason Hemingway sits down with Aarron Spinley, co-founder of the Field Bell Institute and author of The Customering Method, to challenge some of the most widely accepted ideas in CX, marketing, and growth.

Global business

Aarron Spinley: Why customer experience is built on flawed assumptions (and what leaders should do instead).

Service failure costs businesses over $10 trillion globally, yet most organizations are still relying on shortcuts and surface-level metrics to manage their customers. Aarron Spinley, author of The Customering Method, challenges some of the most widely accepted ideas in CX, marketing, and growth.

Global business

Global retail challenges 2026: 7 hurdles and the strategies to overcome them

Retailers in 2026 face mounting pressure from economic uncertainty, fragile supply chains, cybersecurity threats, and rising competition from direct-to-consumer brands. This guide breaks down the key challenges shaping the global retail sector and highlights the strategies leading brands are using to adapt, compete, and grow across markets.
Woman using a laptop and reviewing documents at home, illustrating accessible and user-friendly digital workflows in a modern workspace

Global business

Localization and accessibility share the same mission

Localization and accessibility share a common goal: making digital content usable for everyone, regardless of language or ability. As organizations scale globally, combining both disciplines is essential to delivering inclusive, effective, and compliant digital experiences.