Skip to main content

Localization strategy

Forcing the fit: MQM in the age of automated evaluation

MQM was the most robust answer we had for human evaluation. Automated evaluation is a different problem, and the seams are starting to show.
Phrase localization beyond text webinar

Localization strategy

Multilingual video localization, with the assets you’ve already built

When AV runs outside your TMS, terminology drifts and consistency breaks down. Phrase Studio closes that gap by running subtitling, dubbing, and voice-over inside the same workflow your text content already uses.

Localization strategy

Phrase is the Language Intelligence Platform.

Most announcements work like this. A company describes what it intends to build, frames it as a vision, and asks you to believe the future they're describing. This post is different (and longer than most!).
Kevin O'Donnell, founder of Global10x and former VP of International Growth at Dropbox, joined Jason Hemingway on the In Other Words podcast to talk about the build-versus-platform question and why he now tells companies to stop doing what he did at Microsoft.

Localization strategy

Should you build or buy your localization infrastructure?

The instinct to build is strongest in engineering-led companies. But maintaining a localization platform over time is a different problem than building a proof of concept -- and most organizations underestimate the difference.
A proven joint venture model generated billions across Europe, but when it reached the US market, it failed. The technology worked and the business case was fully established, yet the operating model simply wasn't portable. This article draws on insights from Elaine Barsoom, who led innovation partnerships at both American Express and Nike. It explores how organizational behavior and fragmented operating models undermine AI adoption long before the technology itself fails. The companies seeing meaningful returns from AI recognized early that the technology was never going to be the hardest part. Redesigning how people work around it is.

Localization strategy

A model that generated billions in Europe didn’t survive the US market

The companies capturing real value from AI aren't the ones with the biggest budgets or the most sophisticated tooling. They're the ones that understood early that the technology was never going to be the hardest part.
Kevin O'Donnell, founder of Global10x and former VP of International Growth at Dropbox, joined Jason Hemingway on the In Other Words podcast to talk about the reporting gap that's hiding international growth problems in plain sight, and why the teams closest to the data are making it worse.

Localization strategy

Why most companies don’t have an international dashboard, and what it’s costing them

When you break global revenue down by individual market, patterns emerge that should be driving strategic decisions. Most companies don't have the reporting infrastructure to see them.
Kevin O'Donnell, founder of Global10x and former VP of International Growth at Dropbox, joined Jason Hemingway on the In Other Words podcast to talk about why the most common approach to international growth is also the one most likely to fail, and what companies need to change.

Localization strategy

Why treating international growth as a bolt-on keeps failing, and what shifting left fixes

Shifting left means bringing localization expertise into product and go-to-market decisions at the planning stage, not at launch. Here's what that looks like in practice.
Kevin O'Donnell smiling in business attire on purple gradient background with text "Global by design, not by default"

Localization strategy

Global by design, not by default

International growth fails when it is treated as a bolt-on. Kevin O'Donnell explains why SaaS companies need global-first operating models, dedicated accountability, market-level dashboards, and localization infrastructure built for scale.

Global business

Why video localization belongs in your core workflow

For many localization teams, video still sits outside the system. Text moves through mature workflows, while audio and video rely on separate vendors, tools, and review processes. The next step is not simply localizing more video, but integrating it into the operating model for global content.