Are customers committed to your brand, or would leaving be too much effort? Insights from Raja Rajamannar, Mastercard Senior Fellow and Former CMCO, challenge what repeat purchases tell us about loyalty and where global businesses should invest to give customers a reason to stay. Some customers love your brand. Others would leave if it didn’t mean moving their data or learning another system. They keep buying, so it is easy to mistake the inconvenience of leaving for loyalty. You could be spending a fortune on rewards for customers who stay because switching is a hassle. What happens when a competitor offers to handle the move for them?

How much of your brand investment still works when customers encounter your business through an interface you do not control? Wordless logos offer a revealing test of recognition, with wider implications for how global brands preserve meaning across markets. Insights from Raja Rajamannar, Mastercard Senior Fellow and Former CMCO, inform an examination of how global brands build recognition and preserve meaning across markets.

Companies can enter a new market with a strong growth plan and still leave customers with an experience shaped somewhere else. Drawing on new research and insights from leaders at AWS, Monzo and The Culture Factor Group, this article examines why customer experience is becoming the clearest measure of successful expansion.

AI has made content abundant and easier to produce. Credibility has replaced attention as the scarce resource. The organizations that invested in editorial discipline when everyone else was chasing volume are now collecting the dividend.

In India, the same reader is worth a dollar in English and 25 cents in another language. The advertising industry prices by language rather than by person, creating a fundamental disconnect between audience scale and commercial value. For global businesses, that raises a bigger question about how well they really understand multilingual customers.

A physician choosing a medical device is making a decision with consequences far beyond the brand. After more than 40 product launches across 135 countries, Cordis marketing leader Terrence Wiggins has seen how much trust depends on the information surrounding that device. Now AI is increasing content volumes just as regulation demands greater control.For MedTech companies, content now affects far more than communication. It can determine whether a product reaches a market and how safely it is used.

Long before I’d ever heard the term ‘continuous localization’ I was already very familiar with the problem it’s meant to solve. I spent years working as an iOS developer before I moved into product. At the time, localization wasn’t my main job but it became one of the many things competing for my attention. Some […]

How well can you map your MT and AI spend to the value it’s creating? You already know what that spend costs. What’s harder is connecting it to what your company actually cares about: whether a market grew, whether a campaign drove revenue, whether the investment was worth it. Phrase Data closes that gap now. […]

At the 2025 Indie Game Awards, two prizes were withdrawn over AI use that never appeared in the finished product. This article examines the question that controversy exposed, and proposes a four-part framework for deciding where automated execution should stop and who is accountable when it doesn’t.