Clear Global Bridges Language Barriers in Humanitarian Aid with Phrase
CLEAR Global is transforming humanitarian aid by breaking language barriers at scale. With 100,000 volunteers and growing global demand, the nonprofit adopted advanced language technology to speed up workflows, enhance quality, and empower its community, ensuring life-saving information reaches those who need it most.
CLEAR Global’s mission is to ensure that everyone can get vital information and be heard, whatever language they speak. CLEAR stands for Community, Language, Engagement, Accountability, and Reach.
The nonprofit connects local and global NGOs with language and technology experts, making essential information accessible in local languages. Leveraging innovative solutions (CLEAR Tech), research (CLEAR Insights), and the TWB Community’s network of over 100,000 language volunteers , CLEAR Global supports key partners like the American Red Cross and Oxfam to improve global communication for social good.
CHALLENGE
Scaling Operations to Meet Expanding Needs
CLEAR Global has long provided language services to global partners, but the organization outgrew its simpler solutions as the scope of services to support humanitarian and development partners expanded and its volunteer base grew. It became apparent that a sophisticated translation management system was needed to handle the increased production and project complexity, and reach more marginalized language speakers worldwide.
Moreover, CLEAR Global required advanced capabilities in file processing, terminology management, machine translation, and workflow management to meet growing demands. Considering the diverse skills and backgrounds of its 100,000-strong TWB Community, a modern translation environment was crucial to enhance efficiency and provide members with professional development opportunities.
SOLUTION
Translating Operational Growth into Success
The Phrase Localization Platform provided the ideal solution for CLEAR Global to scale operations and enhance its project management and translation activities. Integrating Phrase with existing systems involved a detailed migration process, including transferring Translation Memories and Terminology Bases and setting up the client structure within the system.
“The support and customer success teams at Phrase were outstanding during the integration and adjustment period, answering countless questions and handling numerous support requests,” said Manuel Locria, CLEAR Global’s Language Services and Support Coordinator. “Their assistance made the experience exceptionally positive.”
Manuel highlighted “Phrase offers a superior user experience for the modern translator. This includes access to advanced technologies like Translation Memories, Terminology Bases, Machine Translation, and Quality Assurance.”
“The Phrase Localization Platform significantly enhances the tools and resources available to our linguists, empowering them to handle more sophisticated tasks,” Manuel noted.
“Phrase offers a superior user experience for the modern translator. This includes access to advanced technologies like Translation Memories, Terminology Bases, Machine Translation, and Quality Assurance.”
Manuel Locria, Language Services and Support Coordinator CLEAR Global
BENEFITS
A Clear Boost in Tech and Talent
Through its partnership with Phrase, CLEAR Global has not only streamlined its translation processes but also greatly enhanced the capabilities and resources available to its team.
“Phrase boosts our capability to incorporate community members into a professional translation system and equip them with the necessary skills to use it effectively. This not only aids their volunteer efforts but also enhances their career prospects,” Manuel noted. “As these individuals transition into the translation industry, mastering cutting-edge technologies becomes crucial.”
Increased Efficiency
Pre-processing times slashed from hours to minutes
Enhanced Project Visibility
Project managers can now track translation and editing progress effectively across all stages of the workflow.
Superior Quality
More precise quality assurance checks, significantly minimizes errors.
Consistent Support
Phrase’s Customer Success team is very responsive, offering assistance that Manuel described as “unmatched elsewhere”.
Professional Development
Volunteers gain access to an advanced professional technology, enhancing their skills for future opportunities.
“Phrase boosts our capability to incorporate community members into a professional translation system and equip them with the necessary skills to use it effectively. This not only aids their volunteer efforts but also enhances their career prospects.”
Manuel Locria, Language Services and Support Coordinator CLEAR Global
CONCLUSION
A Clear Future for Phrase and CLEAR Global
Phrase Platform, CLEAR Global continues to explore AI integrations to further enhance operations and is interested to see how Phrase continues to integrate AI into its platform.
For a nonprofit like CLEAR Global, one of the most difficult challenges in adopting a platform is the cost. “This represents one of the largest software investments, essential for delivering our services,” Manuel said. “However, the value Phrase delivers has unquestionably been worth the investment.”
Phrase’s roadmap is truly exciting. They are dedicated to staying up-to-date and enhancing features Clear Global value, especially high-quality machine translation. Their commitment to evolving alongside us was a decisive factor.
Manuel Locria
Language Services and Support Coordinator, Clear Global
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