Zendesk
integration
Phrase offers a plug-and-play solution for Zendesk, so you can
serve customers worldwide in their native language.
Improved Operational Efficiency with the Zendesk Support integration
Drive operational efficiency with real-time translation. Agents can understand, address and resolve customer issues faster than ever. This seamless communication speeds up response times and enhances productivity, allowing your team to focus on what matters most—solving customer problems.
Enhanced Customer Experience
Improve customer satisfaction by ensuring every ticket is handled by the most suitable agent, regardless of language. With the ability to translate and respond to tickets in any language, your team can provide consistent, 24/7 support to customers globally. No customer is left waiting, and every interaction is personalized and efficient.
Automated knowledge base management with the Zendesk Guide Integration
Phrase automatically sends new content for translation, whenever you update your help center, which means customers will always have the most up-to-date assistance in their language. When content is current and helpful, customers don’t need to reach out to support teams as frequently.
Leveraging machine translation with Phrase, we were able to achieve a 200% increase in the languages available in our help center. This has helped us stay ahead of our product team—when mobile app stores started requiring localized documentation, we were ready. With innovative features like MT Autoselect, we are confident that we are always leveraging the best possible engine for each translation—whether it’s our games, marketing material, or documentation.
We received a thorough onboarding from the Phrase team on how to best set up and use the connector between Phrase and Zendesk.
It worked really well and we had no issues at all throughout the process.This helped us swiftly expand our presence into ten new markets for customer support articles which, in consequence, helped reduce the number of tickets processed by the customer support team.
Using the Phrase integration for Zendesk has resulted in a huge reduction of admin tasks and saves us a lot of time.
The connector has completely automated the translation of our support content into 13 languages and has made the whole translation process faster and easier.
